Case Studies AppSense Enables Secure and Efficient Mobile Working for Erste Bank

Edit This Case Study Record

	AppSense Enables Secure and Efficient Mobile Working for Erste Bank

AppSense Enables Secure and Efficient Mobile Working for Erste Bank

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Cybersecurity & Privacy - Identity & Authentication Management Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation Facility Management
Use Cases	Cybersecurity Remote Asset Management Remote Collaboration Remote Control
Services	Software Design & Engineering Services System Integration
Challenge	Erste Bank faced several challenges including strict IT security requirements, an increasing number of mobile and home office workers, and a complex infrastructure spread across 80 different locations. Frequent loss of user personalization settings and an increased number of support calls, costs, and user downtime were also significant issues. The bank needed a solution that could provide secure and consistent access to IT services, regardless of the user's location or device, while maintaining strict security policies. Read More
About Customer	Erste Bank, one of Austria’s largest banking groups, was founded in 1819 and has grown to become a significant player in the Austrian and central European financial world. The bank, along with its savings banks, forms a strong banking group that combines the benefits of regionally established savings banks with the security and strength of a leading international bank. With 16,500 staff in 1,000 branches, Erste Bank serves over three million customers in Austria. s IT Solutions, the IT service provider for Erste Bank, is responsible for the development, implementation, and services of all central banking applications and operations, employing nearly 4,000 staff with extensive knowledge of banking IT. Read More
Solution	To address these challenges, Erste Bank implemented the AppSense DesktopNow product family in cooperation with technical specialists at AppSense. This solution was integrated into their existing Citrix XenApp environment to simplify and optimize the management of user information and access rights. The AppSense user virtualization approach abstracts all personal information from applications, operating systems, and desktops, allowing the IT department to manage and centrally store user information efficiently. This information can then be made available for any access scenario, ensuring consistent user experience and security. The solution also provides granular control over user settings, allowing individual application settings to be reset without affecting others, and ensures that strict security policies are automatically configured and adopted for both internal and remote access scenarios. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Cybersecurity & Privacy - Identity & Authentication Management

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Facility Management

Use Cases

Cybersecurity

Remote Asset Management

Remote Collaboration

Remote Control

Services

Software Design & Engineering Services

System Integration

Challenge

Erste Bank faced several challenges including strict IT security requirements, an increasing number of mobile and home office workers, and a complex infrastructure spread across 80 different locations. Frequent loss of user personalization settings and an increased number of support calls, costs, and user downtime were also significant issues. The bank needed a solution that could provide secure and consistent access to IT services, regardless of the user's location or device, while maintaining strict security policies.

About Customer

Erste Bank, one of Austria’s largest banking groups, was founded in 1819 and has grown to become a significant player in the Austrian and central European financial world. The bank, along with its savings banks, forms a strong banking group that combines the benefits of regionally established savings banks with the security and strength of a leading international bank. With 16,500 staff in 1,000 branches, Erste Bank serves over three million customers in Austria. s IT Solutions, the IT service provider for Erste Bank, is responsible for the development, implementation, and services of all central banking applications and operations, employing nearly 4,000 staff with extensive knowledge of banking IT.

Solution

To address these challenges, Erste Bank implemented the AppSense DesktopNow product family in cooperation with technical specialists at AppSense. This solution was integrated into their existing Citrix XenApp environment to simplify and optimize the management of user information and access rights. The AppSense user virtualization approach abstracts all personal information from applications, operating systems, and desktops, allowing the IT department to manage and centrally store user information efficiently. This information can then be made available for any access scenario, ensuring consistent user experience and security. The solution also provides granular control over user settings, allowing individual application settings to be reset without affecting others, and ensures that strict security policies are automatically configured and adopted for both internal and remote access scenarios.

Impact #1	Efficient management of user information, allowing for consistent personalization of the user environment on each terminal.
Impact #2	Faster logon times and maximized user productivity, especially for those frequently working in different environments and with different terminals.
Impact #3	Reduced support calls and associated costs due to the reliable management of user profiles and settings.

Impact #1

Efficient management of user information, allowing for consistent personalization of the user environment on each terminal.

Impact #2

Faster logon times and maximized user productivity, especially for those frequently working in different environments and with different terminals.

Impact #3

Reduced support calls and associated costs due to the reliable management of user profiles and settings.

Benefit #1	Reduced support calls, leading to significant cost savings.
Benefit #2	Faster logon times, contributing to increased user productivity.

Benefit #1

Reduced support calls, leading to significant cost savings.

Benefit #2

Faster logon times, contributing to increased user productivity.

Download PDF Version

Overview

AppSense Enables Secure and Efficient Mobile Working for Erste Bank

Operational Impact

Quantitative Benefit