NETSCOUT Case Studies APAC Bank Improves Business Service Delivery By Cutting NetOps Troubleshooting By 50%

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	APAC Bank Improves Business Service Delivery By Cutting NetOps Troubleshooting By 50% NETSCOUT

APAC Bank Improves Business Service Delivery By Cutting NetOps Troubleshooting By 50%

NETSCOUT

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing Infrastructure as a Service (IaaS) - Cloud Storage Services Networks & Connectivity - Network Management & Analysis Software
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Condition Monitoring Cybersecurity Fleet Management
Services	Cloud Planning, Design & Implementation Services Cybersecurity Services System Integration
Challenge	The bank was experiencing a surge in mobile transactions which began taxing the bank’s data center network and application resources. This led to customers complaining about Web-based payment issues such as webpage latency and slow application performance. The IT team tried various approaches for solving the performance issues occurring across their mobile and Web payment transactions, including purchasing and deploying a variety of network monitoring tools, all of which were only occasionally detecting and warning of looming performance issues before they impacted customer purchasing activities. The bank’s data center network was expanding, with these new facilities requiring the same levels of visibility and performance monitoring as the current “active/active,” dual-site data center configuration. The bank needed evidence of compliance with regulations defining the country’s government requirements for secure financial operations, including cybersecurity, network, and business performance management technologies. Read More
About Customer	This leading Asian-Pacific (APAC) bank has enjoyed sustained business growth in the last decade by addressing the financial needs of more than 300 million individual and commercial customers. As one of the region’s leading financial institutions, the bank operates more than 30 major branches across the country and processes increased mobile payment transactions for their clients. As a long-time NETSCOUT customer, the bank has used nGenius service assurance technology to gain visibility into the performance of their multi-site, redundant data center network. Read More
Solution	The bank gained the continuous, end-to-end visibility into service performance they lacked by taking advantage of NETSCOUT’s software-based smart visibility and packet flow switch (PFS) solutions to both extend their earlier investment in nGenius technology, while deploying this next-generation network visibility solution on their standardized Dell hardware platforms. The enhanced NETSCOUT footprint has been intrinsically integrated in the enhanced data center environment. Software-based packet flow switch (PFS) technology extends NETSCOUT’s smart visibility into the transforming data center environments, including support for 10G and 40G network speeds. This approach allows the bank to install PFX software on their standardized Dell x86 servers, which are then used for de-duplication, packet-slicing and other enhanced packet broker features. This Open Compute Platform (OCP) also supports multiple server locations within the data center, allowing for layering the network design into core and access layers to support the high-speed forwarding of network data. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Infrastructure as a Service (IaaS) - Cloud Storage Services

Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Condition Monitoring

Cybersecurity

Fleet Management

Services

Cloud Planning, Design & Implementation Services

Cybersecurity Services

System Integration

Challenge

The bank was experiencing a surge in mobile transactions which began taxing the bank’s data center network and application resources. This led to customers complaining about Web-based payment issues such as webpage latency and slow application performance. The IT team tried various approaches for solving the performance issues occurring across their mobile and Web payment transactions, including purchasing and deploying a variety of network monitoring tools, all of which were only occasionally detecting and warning of looming performance issues before they impacted customer purchasing activities. The bank’s data center network was expanding, with these new facilities requiring the same levels of visibility and performance monitoring as the current “active/active,” dual-site data center configuration. The bank needed evidence of compliance with regulations defining the country’s government requirements for secure financial operations, including cybersecurity, network, and business performance management technologies.

About Customer

This leading Asian-Pacific (APAC) bank has enjoyed sustained business growth in the last decade by addressing the financial needs of more than 300 million individual and commercial customers. As one of the region’s leading financial institutions, the bank operates more than 30 major branches across the country and processes increased mobile payment transactions for their clients. As a long-time NETSCOUT customer, the bank has used nGenius service assurance technology to gain visibility into the performance of their multi-site, redundant data center network.

Solution

The bank gained the continuous, end-to-end visibility into service performance they lacked by taking advantage of NETSCOUT’s software-based smart visibility and packet flow switch (PFS) solutions to both extend their earlier investment in nGenius technology, while deploying this next-generation network visibility solution on their standardized Dell hardware platforms. The enhanced NETSCOUT footprint has been intrinsically integrated in the enhanced data center environment. Software-based packet flow switch (PFS) technology extends NETSCOUT’s smart visibility into the transforming data center environments, including support for 10G and 40G network speeds. This approach allows the bank to install PFX software on their standardized Dell x86 servers, which are then used for de-duplication, packet-slicing and other enhanced packet broker features. This Open Compute Platform (OCP) also supports multiple server locations within the data center, allowing for layering the network design into core and access layers to support the high-speed forwarding of network data.

Impact #1	Improved business delivery through troubleshooting efficiencies: the IT team reduced troubleshooting cycles by 50 percent, improving system stability.
Impact #2	Reduced IT spend and tool sprawl: Excessive investment in other monitoring approaches that would not address performance issues was estimated at 70 percent.
Impact #3	Leverages earlier IT investments: The NETSCOUT solution leverages their investment in network analysis equipment, as stacking can be used to direct monitored traffic to centrally located analyzers for wider stacking ability.

Impact #1

Improved business delivery through troubleshooting efficiencies: the IT team reduced troubleshooting cycles by 50 percent, improving system stability.

Impact #2

Reduced IT spend and tool sprawl: Excessive investment in other monitoring approaches that would not address performance issues was estimated at 70 percent.

Impact #3

Leverages earlier IT investments: The NETSCOUT solution leverages their investment in network analysis equipment, as stacking can be used to direct monitored traffic to centrally located analyzers for wider stacking ability.

Benefit #1	Reduced troubleshooting cycles by 50 percent
Benefit #2	Reduced IT spend and tool sprawl by 70 percent

Benefit #1

Reduced troubleshooting cycles by 50 percent

Benefit #2

Reduced IT spend and tool sprawl by 70 percent

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Overview

APAC Bank Improves Business Service Delivery By Cutting NetOps Troubleshooting By 50%

Operational Impact

Quantitative Benefit