Anodot Case Studies Anodot’s Useful Ecommerce Insights for Wix

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	Anodot’s Useful Ecommerce Insights for Wix Anodot

Anodot’s Useful Ecommerce Insights for Wix

Anodot

Technology Category	Analytics & Modeling - Real Time Analytics Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	E-Commerce Software
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Real-Time Location System (RTLS) Supply Chain Visibility
Services	Data Science Services System Integration
Challenge	Before using Anodot, Wix's data analysts manually measured and analyzed vast amounts of data. This included activity related to customers' actions on Wix, such as success and failure rates while opening the Wix website editors, checkouts at e-commerce sites hosted by Wix, logins by premium customers, and other important events. The analysts spent a great deal of time scrutinizing reports and graphs to try to detect issues, but important issues were sometimes identified hours to days after they had occurred. Wix needed a real-time alert system that would indicate issues without manual threshold settings in the key metrics. Read More
About Customer	Wix.com is a leading cloud-based web development platform with millions of users worldwide. The company’s mission is to make it simple for everyone to create a beautiful, professional web presence. No creative limits, no coding skills are needed to get businesses online. As a subscription-based web service, retention of customers for Wix is critical. This means that analysts typically continuously monitor metrics that indicate important aspects of user activity, to understand if customers are successfully using their solution. This is typical of many Web businesses such as subscription-based applications and ecommerce sites. The company is headquartered in Tel Aviv, with offices in San Francisco, New York City, Dnipropetrovsk, and Vilnius. Read More
Solution	Anodot proved to be the system required for providing the necessary insights to Wix’s analysts. Anodot receives a feed of the same metrics that the analysts had been gathering all along – around 450 million events per day – and initially used this feed to determine a normal baseline. Once the normal was determined automatically through proprietary machine learning algorithms, Anodot can now immediately identify abnormal events, whether in one metric or across several. More than 80 Wix analysts have configured 75+ dashboards in Anodot, and scores of anomaly alerts. In addition to the configured alerts, Anodot can surface anomalies in metrics that had never been tracked before. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

E-Commerce

Software

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Real-Time Location System (RTLS)

Supply Chain Visibility

Services

Data Science Services

System Integration

Challenge

Before using Anodot, Wix's data analysts manually measured and analyzed vast amounts of data. This included activity related to customers' actions on Wix, such as success and failure rates while opening the Wix website editors, checkouts at e-commerce sites hosted by Wix, logins by premium customers, and other important events. The analysts spent a great deal of time scrutinizing reports and graphs to try to detect issues, but important issues were sometimes identified hours to days after they had occurred. Wix needed a real-time alert system that would indicate issues without manual threshold settings in the key metrics.

About Customer

Wix.com is a leading cloud-based web development platform with millions of users worldwide. The company’s mission is to make it simple for everyone to create a beautiful, professional web presence. No creative limits, no coding skills are needed to get businesses online. As a subscription-based web service, retention of customers for Wix is critical. This means that analysts typically continuously monitor metrics that indicate important aspects of user activity, to understand if customers are successfully using their solution. This is typical of many Web businesses such as subscription-based applications and ecommerce sites. The company is headquartered in Tel Aviv, with offices in San Francisco, New York City, Dnipropetrovsk, and Vilnius.

Solution

Anodot proved to be the system required for providing the necessary insights to Wix’s analysts. Anodot receives a feed of the same metrics that the analysts had been gathering all along – around 450 million events per day – and initially used this feed to determine a normal baseline. Once the normal was determined automatically through proprietary machine learning algorithms, Anodot can now immediately identify abnormal events, whether in one metric or across several. More than 80 Wix analysts have configured 75+ dashboards in Anodot, and scores of anomaly alerts. In addition to the configured alerts, Anodot can surface anomalies in metrics that had never been tracked before.

Impact #1	Wix’s business intelligence, R&D and devops teams now have a single, unified platform for understanding what is happening on their site.
Impact #2	They are able to identify anomalies quickly, and achieve a more rapid root cause analysis for any issue that comes up.

Impact #1

Wix’s business intelligence, R&D and devops teams now have a single, unified platform for understanding what is happening on their site.

Impact #2

They are able to identify anomalies quickly, and achieve a more rapid root cause analysis for any issue that comes up.

Benefit #1	Anodot receives a feed of around 450 million events per day.
Benefit #2	More than 80 Wix analysts have configured 75+ dashboards in Anodot, and scores of anomaly alerts.

Benefit #1

Anodot receives a feed of around 450 million events per day.

Benefit #2

More than 80 Wix analysts have configured 75+ dashboards in Anodot, and scores of anomaly alerts.

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Overview

Anodot’s Useful Ecommerce Insights for Wix

Operational Impact

Quantitative Benefit