Anodot Handles the Most Pressing Printing Problems

The digital printing company sells commercial digital presses for digital printing of items such as pictures, labels, large format prints, etc. Its customers are print houses around the world. The business model is that the customers purchase the printing press up front and also pay per page printed. The company provides the ink and spare parts and most of the support. Whenever a press is down, the company loses both in revenue (due to fewer prints) and in support costs. Customer satisfaction also suffers as a result. Typically, whenever there was a problem, the customers’ first instinct would be to start replacing spare parts that the company provides, and only afterwards they might call support. The initial support call costs the company several hundred dollars, and still may not resolve the problem. If an issue persisted or recurred, an expert would be sent (at the cost to the company of a few thousands of dollars per call). In this process, the company lost revenue from presses that were malfunctioning, paid a lot in support and parts, and also eroded its customer satisfaction.

The customer is a leading digital printing company that develops, manufactures, and markets digital offset printing presses, proprietary consumables, and workflow solutions. The company has thousands of proprietary digital presses installed worldwide. Its customers are print houses around the world. The business model is that the customers purchase the printing press upfront and also pay per page printed. The company provides the ink and spare parts and most of the support.