Software AG Case Studies Analyzing & Monitoring Service Level Agreements for Payment Transactions

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	Analyzing & Monitoring Service Level Agreements for Payment Transactions Software AG

Analyzing & Monitoring Service Level Agreements for Payment Transactions

Software AG

Technology Category	Analytics & Modeling - Process Analytics Analytics & Modeling - Real Time Analytics
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Process Control & Optimization Regulatory Compliance Monitoring
Services	Data Science Services System Integration
Challenge	Equens SE, one of Europe's largest providers of payment services, needed a way to provide proof of compliance with Service Level Agreements (SLAs) in payment processing to its customers. The company also wanted to utilize process measurements for internal analyses. The challenge was to monitor the SLAs without negatively impacting the operation of back-end systems. Additionally, Equens did not want to pursue a traditional data warehouse approach due to the several million transactions needing to be monitored every day. Read More
About Customer	Equens SE is one of Europe’s largest providers of payment services. With headquarters in Utrecht, the company leads the market in cutting-edge payments and card solutions and offers comprehensive, modular and competitive services. Equens processes around 10.6 billion payments and 4.6 billion card transactions annually for many banks from all over Europe—and those numbers are growing. The company is a reliable, powerful partner for many banks, providing economies of scale and a pan-European market presence. It focuses on outsourcing payment processing services to reduce costs and better focus on their core banking business. Read More
Solution	Equens SE implemented ARIS Process Performance Manager (PPM) to monitor the negotiated SLAs at the process level and provide evidence of their compliance. The SLA management focuses primarily on monitoring due dates and periods of time for transaction processing negotiated with customers as well as handling any incidents and disruptions. The company decided to consolidate the payment streams of the largest payment processing system at the order level and monitor a defined set of information in process instances in ARIS PPM. This reduces the volume of stored data by several orders of magnitude. The data for the SLA monitoring comes from Equens’ back-end systems (payment processing systems). The data extracts are made available at an order or transaction level, depending on the payment processing system providing it, so it can be stored partially compressed for historical analysis in ARIS PPM. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Process Analytics

Analytics & Modeling - Real Time Analytics

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Regulatory Compliance Monitoring

Services

Data Science Services

System Integration

Challenge

Equens SE, one of Europe's largest providers of payment services, needed a way to provide proof of compliance with Service Level Agreements (SLAs) in payment processing to its customers. The company also wanted to utilize process measurements for internal analyses. The challenge was to monitor the SLAs without negatively impacting the operation of back-end systems. Additionally, Equens did not want to pursue a traditional data warehouse approach due to the several million transactions needing to be monitored every day.

About Customer

Equens SE is one of Europe’s largest providers of payment services. With headquarters in Utrecht, the company leads the market in cutting-edge payments and card solutions and offers comprehensive, modular and competitive services. Equens processes around 10.6 billion payments and 4.6 billion card transactions annually for many banks from all over Europe—and those numbers are growing. The company is a reliable, powerful partner for many banks, providing economies of scale and a pan-European market presence. It focuses on outsourcing payment processing services to reduce costs and better focus on their core banking business.

Solution

Equens SE implemented ARIS Process Performance Manager (PPM) to monitor the negotiated SLAs at the process level and provide evidence of their compliance. The SLA management focuses primarily on monitoring due dates and periods of time for transaction processing negotiated with customers as well as handling any incidents and disruptions. The company decided to consolidate the payment streams of the largest payment processing system at the order level and monitor a defined set of information in process instances in ARIS PPM. This reduces the volume of stored data by several orders of magnitude. The data for the SLA monitoring comes from Equens’ back-end systems (payment processing systems). The data extracts are made available at an order or transaction level, depending on the payment processing system providing it, so it can be stored partially compressed for historical analysis in ARIS PPM.

Impact #1	Transparent, precise and customized SLA reporting for individual Equens customers.
Impact #2	Process monitoring without negatively impacting the operation of back-end systems.
Impact #3	Monitoring results as the basis for further process analyses and optimizations.

Impact #1

Transparent, precise and customized SLA reporting for individual Equens customers.

Impact #2

Process monitoring without negatively impacting the operation of back-end systems.

Impact #3

Monitoring results as the basis for further process analyses and optimizations.

Benefit #1	The scope of the analysis data was reduced from 3 billion single transactions down to 40 million process instances.

Benefit #1

The scope of the analysis data was reduced from 3 billion single transactions down to 40 million process instances.

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Overview

Analyzing & Monitoring Service Level Agreements for Payment Transactions

Operational Impact

Quantitative Benefit