Case Studies an Online Glossary for Clear and Consistent Technical Documentation

Edit This Case Study Record

	an Online Glossary for Clear and Consistent Technical Documentation

an Online Glossary for Clear and Consistent Technical Documentation

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Data Visualization Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Software Telecommunications
Applicable Functions	Business Operation Quality Assurance
Use Cases	Digital Thread Regulatory Compliance Monitoring Remote Collaboration
Services	Data Science Services System Integration Training
Challenge	In-house terminology can be incredibly niche and specialized. This terminology must be managed in a way that all employees can understand it and use it in a consistent way – via a knowledge database. Swisscom Rollout & Access did not have a database of this kind, and consequently editors were inconsistent in their use of specialist terminology and abbreviations. This generated uncertainty among document users such as planners, site managers, installers, and training course participants. Swisscom Rollout & Access was looking for a terminology solution that would achieve: Consistent use of specialist terminology and abbreviations, a central glossary, available online and offline, rapid terminology and definition searching, and effortless integration of new specialist terminology. Read More
About Customer	Swisscom, Switzerland’s leading telecoms company and one of its leading IT companies, is headquartered in Ittigen, close to the capital city, Berne. Swisscom’s international activities are concentrated mainly in Italy, where its subsidiary Fastweb is one of the biggest broadband providers. With a headcount of more than 20,000 employees, Swisscom is one of the most sustainable companies in Switzerland and Europe. Swisscom brooks no compromise when it comes to serving customer needs; it focuses on service and quality and invests massively in the networks of the future. Read More
Solution	Lionbridge consolidated 30 sources of terminology, allowing duplications and contradictions in specialist terminology to be easily spotted. Swisscom Rollout & Access reviewed the consolidated vocabulary and confirmed which terms were valid. Lionbridge set up the database and made it available to all users in four languages in the form of an online glossary. Employees of Swisscom Rollout & Access and external partners alike can use the glossary, both online and offline. Technical editors can easily submit new specialist terminology using the dedicated form. Lionbridge translates the new terms and adds them to the database. Editors link technical documentation to the online glossary. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Data Visualization

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Software

Telecommunications

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Digital Thread

Regulatory Compliance Monitoring

Remote Collaboration

Services

Data Science Services

System Integration

Training

Challenge

In-house terminology can be incredibly niche and specialized. This terminology must be managed in a way that all employees can understand it and use it in a consistent way – via a knowledge database. Swisscom Rollout & Access did not have a database of this kind, and consequently editors were inconsistent in their use of specialist terminology and abbreviations. This generated uncertainty among document users such as planners, site managers, installers, and training course participants. Swisscom Rollout & Access was looking for a terminology solution that would achieve: Consistent use of specialist terminology and abbreviations, a central glossary, available online and offline, rapid terminology and definition searching, and effortless integration of new specialist terminology.

About Customer

Swisscom, Switzerland’s leading telecoms company and one of its leading IT companies, is headquartered in Ittigen, close to the capital city, Berne. Swisscom’s international activities are concentrated mainly in Italy, where its subsidiary Fastweb is one of the biggest broadband providers. With a headcount of more than 20,000 employees, Swisscom is one of the most sustainable companies in Switzerland and Europe. Swisscom brooks no compromise when it comes to serving customer needs; it focuses on service and quality and invests massively in the networks of the future.

Solution

Lionbridge consolidated 30 sources of terminology, allowing duplications and contradictions in specialist terminology to be easily spotted. Swisscom Rollout & Access reviewed the consolidated vocabulary and confirmed which terms were valid. Lionbridge set up the database and made it available to all users in four languages in the form of an online glossary. Employees of Swisscom Rollout & Access and external partners alike can use the glossary, both online and offline. Technical editors can easily submit new specialist terminology using the dedicated form. Lionbridge translates the new terms and adds them to the database. Editors link technical documentation to the online glossary.

Impact #1	Swisscom Rollout & Access employees save valuable time by being able to find technical terms quickly and easily in the central online glossary.
Impact #2	Confusion over terminology is a thing of the past for users of Swisscom Rollout & Access documents, as co-existing terms and abbreviations have been cleared out.
Impact #3	The glossary always contains the very latest specialist vocabulary, as technical editors regularly enter new terminology.

Impact #1

Swisscom Rollout & Access employees save valuable time by being able to find technical terms quickly and easily in the central online glossary.

Impact #2

Confusion over terminology is a thing of the past for users of Swisscom Rollout & Access documents, as co-existing terms and abbreviations have been cleared out.

Impact #3

The glossary always contains the very latest specialist vocabulary, as technical editors regularly enter new terminology.

Benefit #1	Swisscom Rollout & Access employees save valuable time by being able to find technical terms quickly and easily in the central online glossary.
Benefit #2	Confusion over terminology is a thing of the past for users of Swisscom Rollout & Access documents, as co-existing terms and abbreviations have been cleared out.
Benefit #3	The glossary always contains the very latest specialist vocabulary, as technical editors regularly enter new terminology.

Benefit #1

Swisscom Rollout & Access employees save valuable time by being able to find technical terms quickly and easily in the central online glossary.

Benefit #2

Confusion over terminology is a thing of the past for users of Swisscom Rollout & Access documents, as co-existing terms and abbreviations have been cleared out.

Benefit #3

The glossary always contains the very latest specialist vocabulary, as technical editors regularly enter new terminology.

Download PDF Version

Overview

an Online Glossary for Clear and Consistent Technical Documentation

Operational Impact

Quantitative Benefit