Software AG Case Studies An institution at the forefront of digitalization - with ARIS

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	An institution at the forefront of digitalization - with ARIS Software AG

An institution at the forefront of digitalization - with ARIS

Software AG

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Functions	Business Operation
Use Cases	Predictive Quality Analytics Process Control & Optimization
Services	System Integration
Challenge	Suva, Switzerland’s leading accident insurance provider, was facing several challenges. The company wanted to digitalize customer interactions, ensure and improve quality, optimize risk management, and strengthen customer loyalty. Suva processes around 1.2 million accident claims each year, which posed a significant challenge in terms of process management. The company sought a fast software solution that would keep costs low for employers and integrate well with its claims assessment system. From an administrative perspective, each accident involves a multitude of interactions with businesses, healthcare providers, and payroll accountants. Suva needed a system that could handle all these interactions digitally, improving convenience for employers and cutting costs. Read More
About Customer	Suva is Switzerland’s leading accident insurance provider. Founded in 1918, the company is based in Lucerne and employs about 4,200 people. Suva provides around 130,000 businesses with compulsory insurance and insures 2 million members of the workforce against the consequences of accidents and occupational illness. Its services include prevention, insurance, and rehabilitation. Suva is an independent company under public law, self-financed, and does not receive public funding. It converts its profits into lower premiums for customers. Suva’s responsibilities include smart awareness campaigns on accident prevention on the job and during leisure time, accruing provisions for future pension benefits through financial and real estate investments, conducting occupational safety evaluations, processing military insurance policies, and issuing product health and safety certification. Read More
Solution	Suva implemented ARIS Design & Strategy, ARIS Enterprise Architecture Management, and ARIS Risk & Compliance Management to address its challenges. ARIS facilitated the digitalization of customer interactions, significantly improving convenience for employers. The system’s speed also cut costs for Suva customers. ARIS enabled maximum transparency by mapping Suva’s entire IT architecture, including information about service-level agreements, apps, authorization systems, interfaces, and traffic. Over the past two years, Suva has also built its entire risk management system in ARIS, unlocking more opportunities to digitalize. All risks are recorded in a Microsoft® SharePoint® spreadsheet, and each night they are sent to ARIS where they are assessed, updated, monitored, and processed. This guarantees that data undergoes quality assurance. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Functions

Business Operation

Use Cases

Predictive Quality Analytics

Process Control & Optimization

Services

System Integration

Challenge

Suva, Switzerland’s leading accident insurance provider, was facing several challenges. The company wanted to digitalize customer interactions, ensure and improve quality, optimize risk management, and strengthen customer loyalty. Suva processes around 1.2 million accident claims each year, which posed a significant challenge in terms of process management. The company sought a fast software solution that would keep costs low for employers and integrate well with its claims assessment system. From an administrative perspective, each accident involves a multitude of interactions with businesses, healthcare providers, and payroll accountants. Suva needed a system that could handle all these interactions digitally, improving convenience for employers and cutting costs.

About Customer

Suva is Switzerland’s leading accident insurance provider. Founded in 1918, the company is based in Lucerne and employs about 4,200 people. Suva provides around 130,000 businesses with compulsory insurance and insures 2 million members of the workforce against the consequences of accidents and occupational illness. Its services include prevention, insurance, and rehabilitation. Suva is an independent company under public law, self-financed, and does not receive public funding. It converts its profits into lower premiums for customers. Suva’s responsibilities include smart awareness campaigns on accident prevention on the job and during leisure time, accruing provisions for future pension benefits through financial and real estate investments, conducting occupational safety evaluations, processing military insurance policies, and issuing product health and safety certification.

Solution

Suva implemented ARIS Design & Strategy, ARIS Enterprise Architecture Management, and ARIS Risk & Compliance Management to address its challenges. ARIS facilitated the digitalization of customer interactions, significantly improving convenience for employers. The system’s speed also cut costs for Suva customers. ARIS enabled maximum transparency by mapping Suva’s entire IT architecture, including information about service-level agreements, apps, authorization systems, interfaces, and traffic. Over the past two years, Suva has also built its entire risk management system in ARIS, unlocking more opportunities to digitalize. All risks are recorded in a Microsoft® SharePoint® spreadsheet, and each night they are sent to ARIS where they are assessed, updated, monitored, and processed. This guarantees that data undergoes quality assurance.

Impact #1	Nearly all communication can be carried out digitally, which significantly improves convenience for employers.
Impact #2	The system’s speed cuts costs for Suva customers.
Impact #3	ARIS enables maximum transparency by mapping Suva’s entire IT architecture.

Impact #1

Nearly all communication can be carried out digitally, which significantly improves convenience for employers.

Impact #2

The system’s speed cuts costs for Suva customers.

Impact #3

ARIS enables maximum transparency by mapping Suva’s entire IT architecture.

Benefit #1	Digitalization of 1.2 million claims
Benefit #2	Transparent risk management
Benefit #3	Map first customer journeys to improve customer satisfaction

Benefit #1

Digitalization of 1.2 million claims

Benefit #2

Transparent risk management

Benefit #3

Map first customer journeys to improve customer satisfaction

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Overview

An institution at the forefront of digitalization - with ARIS

Operational Impact

Quantitative Benefit