Celigo Case Studies Amigo Mobility’s Order-to-Cash Automation via Celigo Delivers 10x ROI, Greater Efficiency, and Customer Satisfaction

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	Amigo Mobility’s Order-to-Cash Automation via Celigo Delivers 10x ROI, Greater Efficiency, and Customer Satisfaction Celigo

Amigo Mobility’s Order-to-Cash Automation via Celigo Delivers 10x ROI, Greater Efficiency, and Customer Satisfaction

Celigo

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries	Automotive Retail
Applicable Functions	Maintenance Procurement
Use Cases	Autonomous Transport Systems Transportation Simulation
Services	System Integration
Challenge	Amigo Mobility faced significant challenges with their order entry process from many of their largest customers. Customers like Kroger, Target and Walmart used SAP Ariba to issue purchase orders and accept invoices, but the lack of an intuitive and reliable way to sync Amigo’s internal system with SAP Ariba meant that Amigo had to enter and handle a large volume of orders manually. This led to data alignment issues and missed orders. Additionally, the company also needed to streamline service repair orders, custom pricing management, and cash application. After trying unsuccessfully for more than one year to build an integration between their EDI system and Ariba with internal resources, they needed to find a solution that would fit as many of their order process requirements as possible, while simultaneously saving on costs. Read More
About Customer	Amigo Mobility International, Inc. is a manufacturer and direct seller of motorized shopping carts, material handling equipment, and parts and accessories for mobility vehicles. Founded by Al Thieme in 1968, Amigo Mobility is an intricate company with over a 100 employees, supplying mobility solutions all over the world, in a variety of sectors, including healthcare, grocery, retail, material handling, and hospitals. The company is headquartered in Saginaw, Michigan, USA and uses products like integrator.io, Cash Application Manager for NetSuite, EDI, SAP Business Network, ServiceChannel, DocParser, and MailParser. Read More
Solution	Amigo Mobility adopted Celigo after learning about it at SuiteWorld. The Ariba-NetSuite integration offered by Celigo allowed them to automate their processes around Ariba, improving order accuracy by 100 percent and freeing up employees for other tasks. Encouraged by the success of the Ariba integration, they then turned to the Cash Application Manager (CAM) to improve the cash application process. They also integrated ServiceChannel and NetSuite with Celigo to handle their approximately 3,500 work orders per month, eliminating the need for two full-time employees to manually handle repair service orders. They also used Celigo to streamline document and email order flows with DocParser and MailParser integrations, and for pricing management, allowing them to update all sub-customers at once when changing the price on the parent customer. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Applicable Industries

Automotive

Retail

Applicable Functions

Maintenance

Procurement

Use Cases

Autonomous Transport Systems

Transportation Simulation

Services

System Integration

Challenge

Amigo Mobility faced significant challenges with their order entry process from many of their largest customers. Customers like Kroger, Target and Walmart used SAP Ariba to issue purchase orders and accept invoices, but the lack of an intuitive and reliable way to sync Amigo’s internal system with SAP Ariba meant that Amigo had to enter and handle a large volume of orders manually. This led to data alignment issues and missed orders. Additionally, the company also needed to streamline service repair orders, custom pricing management, and cash application. After trying unsuccessfully for more than one year to build an integration between their EDI system and Ariba with internal resources, they needed to find a solution that would fit as many of their order process requirements as possible, while simultaneously saving on costs.

About Customer

Amigo Mobility International, Inc. is a manufacturer and direct seller of motorized shopping carts, material handling equipment, and parts and accessories for mobility vehicles. Founded by Al Thieme in 1968, Amigo Mobility is an intricate company with over a 100 employees, supplying mobility solutions all over the world, in a variety of sectors, including healthcare, grocery, retail, material handling, and hospitals. The company is headquartered in Saginaw, Michigan, USA and uses products like integrator.io, Cash Application Manager for NetSuite, EDI, SAP Business Network, ServiceChannel, DocParser, and MailParser.

Solution

Amigo Mobility adopted Celigo after learning about it at SuiteWorld. The Ariba-NetSuite integration offered by Celigo allowed them to automate their processes around Ariba, improving order accuracy by 100 percent and freeing up employees for other tasks. Encouraged by the success of the Ariba integration, they then turned to the Cash Application Manager (CAM) to improve the cash application process. They also integrated ServiceChannel and NetSuite with Celigo to handle their approximately 3,500 work orders per month, eliminating the need for two full-time employees to manually handle repair service orders. They also used Celigo to streamline document and email order flows with DocParser and MailParser integrations, and for pricing management, allowing them to update all sub-customers at once when changing the price on the parent customer.

Impact #1	The adoption of Celigo has brought significant operational benefits to Amigo Mobility. The automation of their order entry system has not only improved accuracy but also freed up employees for more strategic tasks. The integration of ServiceChannel and NetSuite has eliminated the need for manual handling of repair service orders, saving significant time and resources. The use of Celigo for pricing management has also streamlined their process, allowing them to update all sub-customers at once when changing the price on the parent customer. Overall, the use of Celigo has led to significant savings and a high return on investment.

Impact #1

The adoption of Celigo has brought significant operational benefits to Amigo Mobility. The automation of their order entry system has not only improved accuracy but also freed up employees for more strategic tasks. The integration of ServiceChannel and NetSuite has eliminated the need for manual handling of repair service orders, saving significant time and resources. The use of Celigo for pricing management has also streamlined their process, allowing them to update all sub-customers at once when changing the price on the parent customer. Overall, the use of Celigo has led to significant savings and a high return on investment.

Benefit #1	Order accuracy improved by 100%
Benefit #2	Estimated savings in hard costs is about $85,000 a year
Benefit #3	Seeing a 10X ROI from Celigo

Benefit #1

Order accuracy improved by 100%

Benefit #2

Estimated savings in hard costs is about $85,000 a year

Benefit #3

Seeing a 10X ROI from Celigo

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Overview

Amigo Mobility’s Order-to-Cash Automation via Celigo Delivers 10x ROI, Greater Efficiency, and Customer Satisfaction

Operational Impact

Quantitative Benefit