Absolute Software Case Studies Amica Claims Adjusters Increase Productivity with NetMotion Mobility®

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	Amica Claims Adjusters Increase Productivity with NetMotion Mobility® Absolute Software

Amica Claims Adjusters Increase Productivity with NetMotion Mobility®

Absolute Software

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Functions	Field Services
Use Cases	Cybersecurity Remote Asset Management
Services	System Integration
Challenge	Amica Mutual Insurance, a well-established insurer, faced a significant challenge with its field team of 3,200 operating from 40 offices across the U.S. The claims adjusters, who often travel hundreds of miles to meet with customers, reported difficulty getting and staying connected to key applications while on the road. This was a significant issue as adjusters use multiple applications on their Panasonic laptops to collect and share information during the claims process. Therefore, reliable cellular network access was imperative to keep the process running smoothly and ensure they meet their next customer at the scheduled visit time. Read More
About Customer	Amica Mutual Insurance is the nation’s oldest mutual insurer of automobiles. The company employs a field team of 3,200 operating from 40 offices across the U.S. to provide its customers with prompt in-person service. In addition to ensuring automobiles, Amica offers home, marine, personal umbrella liability and life insurance coverage. In the competitive insurance market, 94 percent of consumers say that quick claim resolution is highly important – even more important than the amount of the settlement. That’s one reason Amica claims adjusters meet with customers when and where it’s most convenient for them. Read More
Solution	To address the connectivity issue, Amica deployed NetMotion Mobility, a mobile performance management software. This software was selected to deliver the connectivity field workers need to provide every customer with the quickest, most pleasant claims experience possible. Mobility’s ability to maintain continuous, reliable connections through challenging network and operational conditions exceeded Amica’s expectations. The Mobility Analytics Module helps Amica IT staff monitor the performance of all applications, devices and users within the mobile deployment and produces pre-configured and fully customizable reports. It has proven especially useful for Amica in keeping adjusters productive. In addition, Mobility eases the task of managing login credentials. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Functions

Field Services

Use Cases

Cybersecurity

Remote Asset Management

Services

System Integration

Challenge

Amica Mutual Insurance, a well-established insurer, faced a significant challenge with its field team of 3,200 operating from 40 offices across the U.S. The claims adjusters, who often travel hundreds of miles to meet with customers, reported difficulty getting and staying connected to key applications while on the road. This was a significant issue as adjusters use multiple applications on their Panasonic laptops to collect and share information during the claims process. Therefore, reliable cellular network access was imperative to keep the process running smoothly and ensure they meet their next customer at the scheduled visit time.

About Customer

Amica Mutual Insurance is the nation’s oldest mutual insurer of automobiles. The company employs a field team of 3,200 operating from 40 offices across the U.S. to provide its customers with prompt in-person service. In addition to ensuring automobiles, Amica offers home, marine, personal umbrella liability and life insurance coverage. In the competitive insurance market, 94 percent of consumers say that quick claim resolution is highly important – even more important than the amount of the settlement. That’s one reason Amica claims adjusters meet with customers when and where it’s most convenient for them.

Solution

To address the connectivity issue, Amica deployed NetMotion Mobility, a mobile performance management software. This software was selected to deliver the connectivity field workers need to provide every customer with the quickest, most pleasant claims experience possible. Mobility’s ability to maintain continuous, reliable connections through challenging network and operational conditions exceeded Amica’s expectations. The Mobility Analytics Module helps Amica IT staff monitor the performance of all applications, devices and users within the mobile deployment and produces pre-configured and fully customizable reports. It has proven especially useful for Amica in keeping adjusters productive. In addition, Mobility eases the task of managing login credentials.

Impact #1	Continuous, persistent data access
Impact #2	Streamlined network authentication
Impact #3	Improved performance and productivity

Impact #1

Continuous, persistent data access

Impact #2

Streamlined network authentication

Impact #3

Improved performance and productivity

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Overview

Amica Claims Adjusters Increase Productivity with NetMotion Mobility®

Operational Impact