Rapid7 Case Studies American Chemical Society Lauds Rapid7 Customer Support, Nexpose® Reporting Features

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	American Chemical Society Lauds Rapid7 Customer Support, Nexpose® Reporting Features Rapid7

American Chemical Society Lauds Rapid7 Customer Support, Nexpose® Reporting Features

Rapid7

Technology Category	Cybersecurity & Privacy - Network Security Cybersecurity & Privacy - Security Compliance
Applicable Functions	Business Operation
Services	System Integration Training
Challenge	Shackerah, the primary user of Rapid7 Nexpose at the American Chemical Society (ACS), faced challenges in ensuring security holes were quickly plugged and handling PCI DSS compliance requirements. Initially using Qualys, the ACS team sought a new solution due to dissatisfaction with customer service. They needed a vulnerability management solution with robust reporting features, comprehensive vulnerability coverage, and excellent customer support. Read More
About Customer	The American Chemical Society (ACS) is a leading scientific organization dedicated to advancing the broader chemistry enterprise and its practitioners for the benefit of Earth and its people. With a large membership base and a significant role in the scientific community, ACS places a high priority on maintaining robust cybersecurity measures. Shackerah, a key member of the ACS team, is responsible for overseeing the deployment and daily use of Rapid7 Nexpose to manage vulnerabilities and ensure compliance with PCI DSS requirements. The organization values effective communication of risk and efficient remediation processes to protect its assets and stakeholders. Read More
Solution	ACS chose Rapid7 Nexpose for its superior reporting capabilities, comprehensive vulnerability coverage, and exceptional customer support. The solution's flexible reporting features allow Shackerah to quickly generate concise and actionable reports, significantly reducing the time spent on report creation. Nexpose's frequent updates ensure that ACS is protected against the latest threats, providing Shackerah with the visibility needed to have a complete view of assets and risks. The first-call resolution support from Rapid7 has been particularly beneficial, allowing Shackerah to address issues promptly and focus on other critical tasks. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Network Security

Cybersecurity & Privacy - Security Compliance

Applicable Functions

Business Operation

Services

System Integration

Training

Challenge

Shackerah, the primary user of Rapid7 Nexpose at the American Chemical Society (ACS), faced challenges in ensuring security holes were quickly plugged and handling PCI DSS compliance requirements. Initially using Qualys, the ACS team sought a new solution due to dissatisfaction with customer service. They needed a vulnerability management solution with robust reporting features, comprehensive vulnerability coverage, and excellent customer support.

About Customer

The American Chemical Society (ACS) is a leading scientific organization dedicated to advancing the broader chemistry enterprise and its practitioners for the benefit of Earth and its people. With a large membership base and a significant role in the scientific community, ACS places a high priority on maintaining robust cybersecurity measures. Shackerah, a key member of the ACS team, is responsible for overseeing the deployment and daily use of Rapid7 Nexpose to manage vulnerabilities and ensure compliance with PCI DSS requirements. The organization values effective communication of risk and efficient remediation processes to protect its assets and stakeholders.

Solution

ACS chose Rapid7 Nexpose for its superior reporting capabilities, comprehensive vulnerability coverage, and exceptional customer support. The solution's flexible reporting features allow Shackerah to quickly generate concise and actionable reports, significantly reducing the time spent on report creation. Nexpose's frequent updates ensure that ACS is protected against the latest threats, providing Shackerah with the visibility needed to have a complete view of assets and risks. The first-call resolution support from Rapid7 has been particularly beneficial, allowing Shackerah to address issues promptly and focus on other critical tasks.

Impact #1	The deployment of Rapid7 Nexpose has led to a significant decrease in the time required to generate necessary reports, allowing the ACS team to focus more on remediation efforts.
Impact #2	Shackerah has expressed high satisfaction with the comprehensive vulnerability coverage provided by Nexpose, which ensures a secure environment for ACS.
Impact #3	The first-call resolution support from Rapid7 has been a standout feature, enabling quick and effective responses to any issues or questions, thereby enhancing overall productivity.

Impact #1

The deployment of Rapid7 Nexpose has led to a significant decrease in the time required to generate necessary reports, allowing the ACS team to focus more on remediation efforts.

Impact #2

Shackerah has expressed high satisfaction with the comprehensive vulnerability coverage provided by Nexpose, which ensures a secure environment for ACS.

Impact #3

The first-call resolution support from Rapid7 has been a standout feature, enabling quick and effective responses to any issues or questions, thereby enhancing overall productivity.

Benefit #1	The time to generate reports has decreased from hours to minutes, thanks to Nexpose's efficient reporting capabilities.

Benefit #1

The time to generate reports has decreased from hours to minutes, thanks to Nexpose's efficient reporting capabilities.

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Overview

American Chemical Society Lauds Rapid7 Customer Support, Nexpose® Reporting Features

Operational Impact

Quantitative Benefit