NAVEX Case Studies American Academic Health System Builds Flexible Reporting System

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	American Academic Health System Builds Flexible Reporting System NAVEX

American Academic Health System Builds Flexible Reporting System

NAVEX

Technology Category	Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Human Resources
Use Cases	Cybersecurity Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	When Hahnemann Hospital and Saint Christopher’s Hospital for Children were divested from Tenet Healthcare and purchased by American Academic Health System in early 2018, the two hospitals found themselves without a hotline reporting system. The hospitals needed a system that could serve as a confidential place for employees to clarify policy and discuss or report concerns, a communications channel beyond the rumor mill, a way to direct employee questions to the appropriate resource, an opportunity to provide guidance before a poor decision is made, an early warning of issues or problem areas brewing in the organization, and a last internal stop for whistleblowers before they take an issue outside the organization to a regulator or attorney. Read More
About Customer	American Academic Health System owns or manages both academic and community-based acute care hospitals, including Hahnemann University Hospital, the teaching hospital for the Drexel University College of Medicine, and St. Christopher’s Hospital for Children in Philadelphia; Howard University Hospital, a 145-year-old teaching hospital located on the campus of Howard University in Washington, DC; and four general acute care hospitals in Southern California. American Academic is an affiliate of Paladin Healthcare, a national healthcare management company with a proven track record of building strong healthcare delivery networks in urban and suburban areas, including some of the nation’s most diverse communities facing healthcare challenges. Read More
Solution	Robert Kay, Chief Compliance Officer for Hahnemann and Saint Christopher’s, decided to bring EthicsPoint hotline and incident management system on board to fill the gap. One of the most important parts of implementing the hotline system was making sure that the two hospitals’ compliance programs were following the program guidelines set forth by the Health and Human Services Office for the Inspector General. Kay worked with NAVEX Global’s Professional Services team to implement EthicsPoint to fulfill the recommended guideline. Kay wanted to use EthicsPoint, not just as a phone or web intake system to raise issues, but as a space for logging audits, asking questions, making suggestions or recognizing a colleague for catching a potential issue. Read More Log in to view content
Contents

Technology Category

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Human Resources

Use Cases

Cybersecurity

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

When Hahnemann Hospital and Saint Christopher’s Hospital for Children were divested from Tenet Healthcare and purchased by American Academic Health System in early 2018, the two hospitals found themselves without a hotline reporting system. The hospitals needed a system that could serve as a confidential place for employees to clarify policy and discuss or report concerns, a communications channel beyond the rumor mill, a way to direct employee questions to the appropriate resource, an opportunity to provide guidance before a poor decision is made, an early warning of issues or problem areas brewing in the organization, and a last internal stop for whistleblowers before they take an issue outside the organization to a regulator or attorney.

About Customer

American Academic Health System owns or manages both academic and community-based acute care hospitals, including Hahnemann University Hospital, the teaching hospital for the Drexel University College of Medicine, and St. Christopher’s Hospital for Children in Philadelphia; Howard University Hospital, a 145-year-old teaching hospital located on the campus of Howard University in Washington, DC; and four general acute care hospitals in Southern California. American Academic is an affiliate of Paladin Healthcare, a national healthcare management company with a proven track record of building strong healthcare delivery networks in urban and suburban areas, including some of the nation’s most diverse communities facing healthcare challenges.

Solution

Robert Kay, Chief Compliance Officer for Hahnemann and Saint Christopher’s, decided to bring EthicsPoint hotline and incident management system on board to fill the gap. One of the most important parts of implementing the hotline system was making sure that the two hospitals’ compliance programs were following the program guidelines set forth by the Health and Human Services Office for the Inspector General. Kay worked with NAVEX Global’s Professional Services team to implement EthicsPoint to fulfill the recommended guideline. Kay wanted to use EthicsPoint, not just as a phone or web intake system to raise issues, but as a space for logging audits, asking questions, making suggestions or recognizing a colleague for catching a potential issue.

Impact #1	EthicsPoint is able to effectively and automatically triage hotline reports to where they need to go.
Impact #2	If an HR issue is raised at one of the hospitals, it is routed to that hospital’s HR department to be addressed.
Impact #3	Reports that identify employees for a job well done or a good compliance catch are sent to senior leadership for recognition.

Impact #1

EthicsPoint is able to effectively and automatically triage hotline reports to where they need to go.

Impact #2

If an HR issue is raised at one of the hospitals, it is routed to that hospital’s HR department to be addressed.

Impact #3

Reports that identify employees for a job well done or a good compliance catch are sent to senior leadership for recognition.

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Overview

American Academic Health System Builds Flexible Reporting System

Operational Impact