Camunda
Case Studies
Amdocs: Transforming the Customer Experience in Telecommunications through Order Management Automation
Overview
Amdocs: Transforming the Customer Experience in Telecommunications through Order Management AutomationCamunda |
Application Infrastructure & Middleware - API Integration & Management Application Infrastructure & Middleware - Data Exchange & Integration | |
Telecommunications | |
Business Operation Sales & Marketing | |
Process Control & Optimization | |
Software Design & Engineering Services System Integration | |
Operational Impact
Amdocs' DigitalONE platform enables telcos to determine next-best-action and next-best-offer recommendations tailored to customer wants and needs, and follow through from offer promotion to order placement and delivery, across any channel the end user selects. | |
Camunda Platform automates business processes from end to end, providing a universal automation layer that supports a microservices architecture and can orchestrate the work of any human or system participant of a business process. | |
Camunda’s highly scalable workflow and decision engines achieve a magnitude of scale that global communications companies require -- up to 1,000 process instances started per second in some use cases, always maintaining a full history of processes that support reporting and regulatory compliance. | |
Quantitative Benefit
DigitalONE is delivering up to 1,000 process instances started per second in some use cases. | |