Software AG Case Studies Amdocs: Partner Innovation Award Winner

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	Amdocs: Partner Innovation Award Winner Software AG

Amdocs: Partner Innovation Award Winner

Software AG

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Telecommunications
Applicable Functions	Business Operation
Use Cases	Collaborative Robotics Predictive Maintenance
Services	System Integration Software Design & Engineering Services
Challenge	Tier-1 and Tier-2 telco companies—big and complex organizations—rely on Amdocs to support their business and operational transformations into Digital Enterprises. Such massive transformations involve many different stakeholders, each with a different focus, view and interest. Managing these stakeholders and assuring clear communications during a large-scale project is absolutely critical to success. Read More
About Customer	Amdocs is a global market leader in customer experience software and services for the communications, media and entertainment industry. The company specializes in customer care, billing and order management systems for telecommunications carriers and Internet service providers. The Amdocs portfolio simplifies the customer experience and enables telco companies to harness and capitalize on the data explosion, stay ahead with new digital services and improve operational efficiency. Serving customers in 60+ countries, Amdocs employs 20,000 people and had revenues of $3.2 billion in 2012. Read More
Solution	Amdocs developed the Solution Book, an innovative collaboration platform based on Software AG’s ARIS software and BPM methodology. The book applies telco best practices for building relationships between various dimensions of an enterprise architecture—business processes, functional solutions, KPIs and value. ARIS acts as a unified platform to meet both business and technological requirements. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Collaborative Robotics

Predictive Maintenance

Services

System Integration

Software Design & Engineering Services

Challenge

Tier-1 and Tier-2 telco companies—big and complex organizations—rely on Amdocs to support their business and operational transformations into Digital Enterprises. Such massive transformations involve many different stakeholders, each with a different focus, view and interest. Managing these stakeholders and assuring clear communications during a large-scale project is absolutely critical to success.

About Customer

Amdocs is a global market leader in customer experience software and services for the communications, media and entertainment industry. The company specializes in customer care, billing and order management systems for telecommunications carriers and Internet service providers. The Amdocs portfolio simplifies the customer experience and enables telco companies to harness and capitalize on the data explosion, stay ahead with new digital services and improve operational efficiency. Serving customers in 60+ countries, Amdocs employs 20,000 people and had revenues of $3.2 billion in 2012.

Solution

Amdocs developed the Solution Book, an innovative collaboration platform based on Software AG’s ARIS software and BPM methodology. The book applies telco best practices for building relationships between various dimensions of an enterprise architecture—business processes, functional solutions, KPIs and value. ARIS acts as a unified platform to meet both business and technological requirements.

Impact #1	The Solution Book significantly improves the way Amdocs collaborates with customers, creating true social platform.
Impact #2	It’s quickly becoming an integral part of Amdocs CRM and billing transformation projects.
Impact #3	Using the Solution Book, Amdocs can efficiently manage interactions with project stakeholders, from scoping to design and development.

Impact #1

The Solution Book significantly improves the way Amdocs collaborates with customers, creating true social platform.

Impact #2

It’s quickly becoming an integral part of Amdocs CRM and billing transformation projects.

Impact #3

Using the Solution Book, Amdocs can efficiently manage interactions with project stakeholders, from scoping to design and development.

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Overview

Amdocs: Partner Innovation Award Winner

Operational Impact