Case Studies Alstom feels the power of AppSense

Edit This Case Study Record

	Alstom feels the power of AppSense

Alstom feels the power of AppSense

Technology Category	Application Infrastructure & Middleware - API Integration & Management Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Transportation Utilities
Applicable Functions	Business Operation Facility Management
Use Cases	Predictive Maintenance Remote Asset Management Remote Control
Services	Software Design & Engineering Services System Integration
Challenge	Alstom faced the challenge of delivering high-quality, stable services with minimal ongoing costs. The company needed to ensure that their IT environment was managed efficiently while providing a consistent and predictable user experience. Applications like Excel and Lotus Notes were demanding on their systems, degrading the quality of service to users. Alstom was working to commercial SLAs with their customers, necessitating a solution that could ensure optimal performance and equal resource distribution. Read More
About Customer	Alstom is a global specialist in energy and transport infrastructure, employing over 76,000 people worldwide, with annual sales of €16 billion. The company serves the energy market through its activities in power generation, power transmission, and distribution, and the transport market through its rail and marine activities. The Information Technology Centre (ITC) within Alstom was established to provide application delivery to its users and external customers. Alstom has extensive experience in thin client technology, leading them to build their own internal Application Service Provision service. Read More
Solution	Alstom implemented AppSense DesktopNow to manage their IT environment effectively. AppSense Application Manager was used to prevent users from running unauthorized applications, providing granular control over application usage. AppSense Performance Manager played a crucial role in ensuring that applications did not consume excessive resources, maintaining optimal performance. The AppSense workspace management solution added value by offering utilities that proactively communicated the quality of a user's connection or service, managed printer control for roaming users, and removed controls within applications that did not support policies. This comprehensive solution enabled Alstom to continue using Citrix technology effectively. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Transportation

Utilities

Applicable Functions

Business Operation

Facility Management

Use Cases

Predictive Maintenance

Remote Asset Management

Remote Control

Services

Software Design & Engineering Services

System Integration

Challenge

Alstom faced the challenge of delivering high-quality, stable services with minimal ongoing costs. The company needed to ensure that their IT environment was managed efficiently while providing a consistent and predictable user experience. Applications like Excel and Lotus Notes were demanding on their systems, degrading the quality of service to users. Alstom was working to commercial SLAs with their customers, necessitating a solution that could ensure optimal performance and equal resource distribution.

About Customer

Alstom is a global specialist in energy and transport infrastructure, employing over 76,000 people worldwide, with annual sales of €16 billion. The company serves the energy market through its activities in power generation, power transmission, and distribution, and the transport market through its rail and marine activities. The Information Technology Centre (ITC) within Alstom was established to provide application delivery to its users and external customers. Alstom has extensive experience in thin client technology, leading them to build their own internal Application Service Provision service.

Solution

Alstom implemented AppSense DesktopNow to manage their IT environment effectively. AppSense Application Manager was used to prevent users from running unauthorized applications, providing granular control over application usage. AppSense Performance Manager played a crucial role in ensuring that applications did not consume excessive resources, maintaining optimal performance. The AppSense workspace management solution added value by offering utilities that proactively communicated the quality of a user's connection or service, managed printer control for roaming users, and removed controls within applications that did not support policies. This comprehensive solution enabled Alstom to continue using Citrix technology effectively.

Impact #1	Consistent and predictable user experience with responsive applications.
Impact #2	Granular control over application usage, preventing unauthorized applications.
Impact #3	Simplified management and development of the IT environment.

Impact #1

Consistent and predictable user experience with responsive applications.

Impact #2

Granular control over application usage, preventing unauthorized applications.

Impact #3

Simplified management and development of the IT environment.

Benefit #1	Alstom employs over 76,000 people worldwide.
Benefit #2	Annual sales of €16 billion.
Benefit #3	AppSense has over 3,000 enterprise customers worldwide.

Benefit #1

Alstom employs over 76,000 people worldwide.

Benefit #2

Annual sales of €16 billion.

Benefit #3

AppSense has over 3,000 enterprise customers worldwide.

Download PDF Version

Overview

Alstom feels the power of AppSense

Operational Impact

Quantitative Benefit