NAVEX Case Studies Alliance Data Builds Robust Incident Management Program with EthicsPoint

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	Alliance Data Builds Robust Incident Management Program with EthicsPoint NAVEX

Alliance Data Builds Robust Incident Management Program with EthicsPoint

NAVEX

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation Human Resources
Services	System Integration
Challenge	Alliance Data, a leading provider of marketing, loyalty, and credit solutions, was facing challenges with its employee reporting system. The company, which manages over 100 million consumer relationships for some of the world's leading brands, was using a pen and paper system to manage employee reports. With 20,000 associates across the company, this system proved to be inefficient and made it hard to manage employee reports effectively. In addition, keeping track of the historical context behind the data was a challenge. The company needed a more efficient and effective way to manage employee reports and track data over time. Read More
About Customer	Alliance Data is a leading provider of marketing, loyalty, and credit solutions that uses the power of data to achieve results for its clients. The company manages more than 100 million consumer relationships for some of the world's leading brands. Alliance Data has spent the past 20 years taking a contrarian approach to how it operates, makes business decisions, and serves its clients and their customers. This approach has benefited its entire stakeholder community. The company has earned designations as a Fortune 500 company, an S&P 500 company, and a Fortune 100 Best Companies to Work For. Alliance Data has 20,000 associates across the company. Read More
Solution	Alliance Data decided to switch to NAVEX's EthicsPoint Hotline and Incident Management software. This allowed them to streamline and automate their employee reporting system. The software provides a confidential place for employees to clarify policy, discuss or report concerns, and provides an early warning of issues or problem areas brewing in the organization. All incident reports come through the office of the Chief Ethics Officer for review. The officer then partners with other business units based on the type of issue raised to investigate allegations and follow up with reporters. The software also provides analytics and visual representations of the data coming in, making it easier to spot trends. This data is then provided to the board of directors in a quarterly update. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Human Resources

Services

System Integration

Challenge

Alliance Data, a leading provider of marketing, loyalty, and credit solutions, was facing challenges with its employee reporting system. The company, which manages over 100 million consumer relationships for some of the world's leading brands, was using a pen and paper system to manage employee reports. With 20,000 associates across the company, this system proved to be inefficient and made it hard to manage employee reports effectively. In addition, keeping track of the historical context behind the data was a challenge. The company needed a more efficient and effective way to manage employee reports and track data over time.

About Customer

Alliance Data is a leading provider of marketing, loyalty, and credit solutions that uses the power of data to achieve results for its clients. The company manages more than 100 million consumer relationships for some of the world's leading brands. Alliance Data has spent the past 20 years taking a contrarian approach to how it operates, makes business decisions, and serves its clients and their customers. This approach has benefited its entire stakeholder community. The company has earned designations as a Fortune 500 company, an S&P 500 company, and a Fortune 100 Best Companies to Work For. Alliance Data has 20,000 associates across the company.

Solution

Alliance Data decided to switch to NAVEX's EthicsPoint Hotline and Incident Management software. This allowed them to streamline and automate their employee reporting system. The software provides a confidential place for employees to clarify policy, discuss or report concerns, and provides an early warning of issues or problem areas brewing in the organization. All incident reports come through the office of the Chief Ethics Officer for review. The officer then partners with other business units based on the type of issue raised to investigate allegations and follow up with reporters. The software also provides analytics and visual representations of the data coming in, making it easier to spot trends. This data is then provided to the board of directors in a quarterly update.

Impact #1	The implementation of EthicsPoint has improved the company's culture by promoting a safe way for employees to communicate.
Impact #2	The company demonstrates its commitment to not simply running a check-the-box ethics and compliance program.
Impact #3	The Chief Ethics Officer is able to review all incident reports and partner with other business units to investigate allegations and follow up with reporters.

Impact #1

The implementation of EthicsPoint has improved the company's culture by promoting a safe way for employees to communicate.

Impact #2

The company demonstrates its commitment to not simply running a check-the-box ethics and compliance program.

Impact #3

The Chief Ethics Officer is able to review all incident reports and partner with other business units to investigate allegations and follow up with reporters.

Benefit #1	The company manages more than 100 million consumer relationships.
Benefit #2	The company has 20,000 associates across the company.

Benefit #1

The company manages more than 100 million consumer relationships.

Benefit #2

The company has 20,000 associates across the company.

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Overview

Alliance Data Builds Robust Incident Management Program with EthicsPoint

Operational Impact

Quantitative Benefit