Gong
Case Studies
All Paths Lead to Retention: How Gong “Forever Changed” Sendoso’s Customer Experience Team
Overview
All Paths Lead to Retention: How Gong “Forever Changed” Sendoso’s Customer Experience TeamGong |
Analytics & Modeling - Real Time Analytics | |
Software | |
Sales & Marketing | |
Data Science Services | |
Operational Impact
Gong has allowed the Sendoso Customer Success team to keep its finger on the pulse of what is happening with its current customer base. | |
Gong has forever changed how the Sendoso team operates, particularly in the sales-to-customer success team handoff. | |
Gong has helped Sendoso effortlessly and seamlessly onboard its own new CSMs. | |
Quantitative Benefit
With Gong, CSMs save hours of time per week. | |
Gong has led to a new Sendoso feature, address confirmation. | |