AuraQuantic Case Studies Alianza Insurance's Digital Transformation: Boosting Customer Satisfaction and Process Efficiency

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	Alianza Insurance's Digital Transformation: Boosting Customer Satisfaction and Process Efficiency AuraQuantic

Alianza Insurance's Digital Transformation: Boosting Customer Satisfaction and Process Efficiency

AuraQuantic

Technology Category	Platform as a Service (PaaS) - Application Development Platforms Sensors - Level Sensors
Applicable Industries	Equipment & Machinery Finance & Insurance
Applicable Functions	Product Research & Development Quality Assurance
Use Cases	Onsite Human Safety Management Usage-Based Insurance
Challenge	Alianza Insurance, a leading multinational insurance company in the Andean states, faced significant operational challenges due to the COVID-19 pandemic. The enforced confinement measures disrupted their traditional business operations, causing issues such as supply chain interruptions, changes in consumer habits, increased production costs, and difficulties in import/export. The company was also unable to work on-site, which further complicated their operations. The deputy manager of Alianza’s Customer Services and Human Risk department, Rosario Velázquez, identified the need for digital tools to continue their daily operations and meet customer demands. The company also faced challenges in monitoring internal tasks, managing supplier payments, follow-ups, and customer reimbursements. These processes involved approvals from different departments, which was difficult to manage remotely and increased the risk of human error. Read More
About Customer	Alianza Insurance is a multinational insurance company founded in 1991 in Bolivia by Peruvian and Bolivian investors. The company has a wide network of offices distributed throughout the country and employs over 650 workers. Alianza serves a customer base of 650,000 policyholders, positioning it as one of the largest multinationals in the Andean states. The company has an annual turnover of more than 120 million dollars. Alianza's operations span across various aspects of insurance, and it relies heavily on third-party suppliers, such as health sector personnel and vehicle repair garages, to provide a broad portfolio of services to its insured customers. Read More
Solution	Alianza turned to AuraQuantic, a no-code business application design and process automation platform, to mitigate the impact of the pandemic and accelerate their digital transformation. The platform was chosen for its ability to automate a wide range of processes, from simple workflows to complex tasks in the Customer Services and Human Risk department. AuraQuantic enabled Alianza to monitor and control their internal processes in real-time, reducing the risk of human error and streamlining procedures. The platform also provided greater visibility over the status of each task, which was particularly beneficial for managing supplier payments and customer reimbursements. The implementation of AuraQuantic was not part of a pre-planned business strategy, but a direct response to the pressing need to monitor internal activities. The automation of the first process was completed in less than a week, and many other business processes have since been automated to modernize operations and increase digitization. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Sensors - Level Sensors

Applicable Industries

Equipment & Machinery

Finance & Insurance

Applicable Functions

Product Research & Development

Quality Assurance

Use Cases

Onsite Human Safety Management

Usage-Based Insurance

Challenge

Alianza Insurance, a leading multinational insurance company in the Andean states, faced significant operational challenges due to the COVID-19 pandemic. The enforced confinement measures disrupted their traditional business operations, causing issues such as supply chain interruptions, changes in consumer habits, increased production costs, and difficulties in import/export. The company was also unable to work on-site, which further complicated their operations. The deputy manager of Alianza’s Customer Services and Human Risk department, Rosario Velázquez, identified the need for digital tools to continue their daily operations and meet customer demands. The company also faced challenges in monitoring internal tasks, managing supplier payments, follow-ups, and customer reimbursements. These processes involved approvals from different departments, which was difficult to manage remotely and increased the risk of human error.

About Customer

Alianza Insurance is a multinational insurance company founded in 1991 in Bolivia by Peruvian and Bolivian investors. The company has a wide network of offices distributed throughout the country and employs over 650 workers. Alianza serves a customer base of 650,000 policyholders, positioning it as one of the largest multinationals in the Andean states. The company has an annual turnover of more than 120 million dollars. Alianza's operations span across various aspects of insurance, and it relies heavily on third-party suppliers, such as health sector personnel and vehicle repair garages, to provide a broad portfolio of services to its insured customers.

Solution

Alianza turned to AuraQuantic, a no-code business application design and process automation platform, to mitigate the impact of the pandemic and accelerate their digital transformation. The platform was chosen for its ability to automate a wide range of processes, from simple workflows to complex tasks in the Customer Services and Human Risk department. AuraQuantic enabled Alianza to monitor and control their internal processes in real-time, reducing the risk of human error and streamlining procedures. The platform also provided greater visibility over the status of each task, which was particularly beneficial for managing supplier payments and customer reimbursements. The implementation of AuraQuantic was not part of a pre-planned business strategy, but a direct response to the pressing need to monitor internal activities. The automation of the first process was completed in less than a week, and many other business processes have since been automated to modernize operations and increase digitization.

Impact #1	The implementation of AuraQuantic has brought about significant operational improvements for Alianza. The automation and digitization of processes related to supplier invoices and documentation have enabled the company to have exhaustive control over all payments, view invoices, and access relevant information such as the date of issue and payment details. This has resulted in reduced risk of human error, faster task execution times, and improved productivity and services. The company has also seen a reduction in time and paper consumption, leading to increased efficiency and cost savings. The deputy manager of the Customer Services and Human Risk department has confirmed plans to continue expanding the use of the AuraQuantic platform for all processes throughout the department, indicating the platform's success in enhancing operational efficiency.

Impact #1

The implementation of AuraQuantic has brought about significant operational improvements for Alianza. The automation and digitization of processes related to supplier invoices and documentation have enabled the company to have exhaustive control over all payments, view invoices, and access relevant information such as the date of issue and payment details. This has resulted in reduced risk of human error, faster task execution times, and improved productivity and services. The company has also seen a reduction in time and paper consumption, leading to increased efficiency and cost savings. The deputy manager of the Customer Services and Human Risk department has confirmed plans to continue expanding the use of the AuraQuantic platform for all processes throughout the department, indicating the platform's success in enhancing operational efficiency.

Benefit #1	95% reduction in paper consumption
Benefit #2	90% increase in task monitoring
Benefit #3	80% decrease in audit times

Benefit #1

95% reduction in paper consumption

Benefit #2

90% increase in task monitoring

Benefit #3

80% decrease in audit times

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Overview

Alianza Insurance's Digital Transformation: Boosting Customer Satisfaction and Process Efficiency

Operational Impact

Quantitative Benefit