Fortra Case Studies Alaska Communications Enhances Network Monitoring with Intermapper

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	Alaska Communications Enhances Network Monitoring with Intermapper Fortra

Alaska Communications Enhances Network Monitoring with Intermapper

Fortra

Technology Category	Functional Applications - Computerized Maintenance Management Systems (CMMS) Networks & Connectivity - Network Management & Analysis Software
Applicable Industries	Electrical Grids Telecommunications
Applicable Functions	Maintenance
Use Cases	Behavior & Emotion Tracking Leakage & Flood Monitoring
Challenge	Alaska Communications, an internet service provider (ISP) in Alaska, was facing a significant challenge in managing and maintaining a new site located on a remote mountaintop. The site was only accessible by helicopter and completely inaccessible in poor weather conditions. The company needed to ensure uninterrupted service to the location without having to make the costly and sometimes dangerous trek to the top of the mountain. The challenge was to find a solution that would allow them to manage their network remotely, monitor performance, and ensure all devices within their network were up and running. Read More
About Customer	Alaska Communications is an internet service provider (ISP) that supports communications infrastructure in Alaska. The company provides critical network services to customers, often in remote locations. They were in the process of developing plans for a new site located on a mountaintop, which presented unique challenges due to its remote location and difficult access. The company needed a solution that would allow them to manage and maintain the site remotely, without the need for costly and potentially dangerous trips to the location. Read More
Solution	Alaska Communications turned to Intermapper, a powerful network monitoring solution from Fortra. Intermapper provided the team with greater visibility into their network infrastructure, allowing them to see the full picture of how the site was operating. With Intermapper Remote Access, they could monitor performance and manage their network from anywhere. The solution allowed them to map all the devices within their network to ensure everything was operational. The status of all remote power feeds, heaters, transfer switch positions, power, voltage, oil pressure, fuel level, and more were available on a dashboard using a computer or smart phone with Insite for Intermapper. Alaska Communications was also able to integrate Intermapper directly with their telecom site automation application, SiteBoss. Coupled with Intermapper’s monitoring and alerting capabilities, they could send automatic alerts to their chopper service if the site went down or was on the verge of a power failure. Read More Log in to view content
Contents

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)

Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Electrical Grids

Telecommunications

Applicable Functions

Maintenance

Use Cases

Behavior & Emotion Tracking

Leakage & Flood Monitoring

Challenge

Alaska Communications, an internet service provider (ISP) in Alaska, was facing a significant challenge in managing and maintaining a new site located on a remote mountaintop. The site was only accessible by helicopter and completely inaccessible in poor weather conditions. The company needed to ensure uninterrupted service to the location without having to make the costly and sometimes dangerous trek to the top of the mountain. The challenge was to find a solution that would allow them to manage their network remotely, monitor performance, and ensure all devices within their network were up and running.

About Customer

Alaska Communications is an internet service provider (ISP) that supports communications infrastructure in Alaska. The company provides critical network services to customers, often in remote locations. They were in the process of developing plans for a new site located on a mountaintop, which presented unique challenges due to its remote location and difficult access. The company needed a solution that would allow them to manage and maintain the site remotely, without the need for costly and potentially dangerous trips to the location.

Solution

Alaska Communications turned to Intermapper, a powerful network monitoring solution from Fortra. Intermapper provided the team with greater visibility into their network infrastructure, allowing them to see the full picture of how the site was operating. With Intermapper Remote Access, they could monitor performance and manage their network from anywhere. The solution allowed them to map all the devices within their network to ensure everything was operational. The status of all remote power feeds, heaters, transfer switch positions, power, voltage, oil pressure, fuel level, and more were available on a dashboard using a computer or smart phone with Insite for Intermapper. Alaska Communications was also able to integrate Intermapper directly with their telecom site automation application, SiteBoss. Coupled with Intermapper’s monitoring and alerting capabilities, they could send automatic alerts to their chopper service if the site went down or was on the verge of a power failure.

Impact #1	The implementation of Intermapper has brought significant operational benefits to Alaska Communications. The solution has not only provided the team with greater visibility into their network infrastructure but also enabled them to manage their network remotely. This has resulted in less frequent site visits for maintenance, saving both time and money. Furthermore, the network performance data provided by Intermapper allows the team to spot potential issues faster, making their visits even more efficient. The user-friendly nature of the solution has also been a significant benefit, as it provides all the required functionality without the need for advanced expertise in network management systems.

Impact #1

The implementation of Intermapper has brought significant operational benefits to Alaska Communications. The solution has not only provided the team with greater visibility into their network infrastructure but also enabled them to manage their network remotely. This has resulted in less frequent site visits for maintenance, saving both time and money. Furthermore, the network performance data provided by Intermapper allows the team to spot potential issues faster, making their visits even more efficient. The user-friendly nature of the solution has also been a significant benefit, as it provides all the required functionality without the need for advanced expertise in network management systems.

Benefit #1	Greater visibility into network infrastructure
Benefit #2	Remote monitoring and management of network
Benefit #3	Integration with telecom site automation application, SiteBoss

Benefit #1

Greater visibility into network infrastructure

Benefit #2

Remote monitoring and management of network

Benefit #3

Integration with telecom site automation application, SiteBoss

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Overview

Alaska Communications Enhances Network Monitoring with Intermapper

Operational Impact

Quantitative Benefit