Case Studies Alaska Airlines charts smooth app modernization journey with Sumo Logic Application Observability

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	Alaska Airlines charts smooth app modernization journey with Sumo Logic Application Observability

Alaska Airlines charts smooth app modernization journey with Sumo Logic Application Observability

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Visualization Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Software Transportation
Applicable Functions	Business Operation Quality Assurance
Use Cases	Machine Condition Monitoring Predictive Maintenance Remote Asset Management
Services	Data Science Services Software Design & Engineering Services System Integration
Challenge	Alaska Airlines embarked on a major initiative to move its monolith website and supporting applications from running on servers in data centers to the cloud. Essential to this initiative was the need to maintain observability data and insights on application performance to ensure the migration was smooth and didn’t negatively impact customers. However, the company’s incumbent application performance management solution was cost-prohibitive and wasn’t a good fit for the new cloud environments. Read More
About Customer	Alaska Airlines, along with its regional partners, serves more than 120 destinations across the U.S., Mexico, Canada, and Costa Rica. The airline is known for its next-level care for guests, low fares, award-winning customer service, and sustainability efforts. As part of its commitment to high-quality customer experience, Alaska Airlines embarked on a significant initiative to modernize its applications and infrastructure by moving to the cloud. This initiative was aimed at ensuring a seamless customer experience while leveraging modern technologies to enhance operational efficiency and reliability. Read More
Solution	Alaska Airlines standardized on Sumo Logic to provide observability and real-time data insights during its strategic investments in new Kubernetes infrastructure. Leveraging the Sumo Logic Continuous Intelligence Platform™, the airline accelerated innovation while ensuring application reliability. The platform enabled the SRE team to track website application reliability, run chaos engineering games to understand system failures, and manage cloud costs through application optimization. Sumo Logic’s custom intelligence dashboards provided detailed application performance insights, allowing the team to make informed adjustments to optimize cost savings and reliability. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Visualization

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Software

Transportation

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Machine Condition Monitoring

Predictive Maintenance

Remote Asset Management

Services

Data Science Services

Software Design & Engineering Services

System Integration

Challenge

Alaska Airlines embarked on a major initiative to move its monolith website and supporting applications from running on servers in data centers to the cloud. Essential to this initiative was the need to maintain observability data and insights on application performance to ensure the migration was smooth and didn’t negatively impact customers. However, the company’s incumbent application performance management solution was cost-prohibitive and wasn’t a good fit for the new cloud environments.

About Customer

Alaska Airlines, along with its regional partners, serves more than 120 destinations across the U.S., Mexico, Canada, and Costa Rica. The airline is known for its next-level care for guests, low fares, award-winning customer service, and sustainability efforts. As part of its commitment to high-quality customer experience, Alaska Airlines embarked on a significant initiative to modernize its applications and infrastructure by moving to the cloud. This initiative was aimed at ensuring a seamless customer experience while leveraging modern technologies to enhance operational efficiency and reliability.

Solution

Alaska Airlines standardized on Sumo Logic to provide observability and real-time data insights during its strategic investments in new Kubernetes infrastructure. Leveraging the Sumo Logic Continuous Intelligence Platform™, the airline accelerated innovation while ensuring application reliability. The platform enabled the SRE team to track website application reliability, run chaos engineering games to understand system failures, and manage cloud costs through application optimization. Sumo Logic’s custom intelligence dashboards provided detailed application performance insights, allowing the team to make informed adjustments to optimize cost savings and reliability.

Impact #1	Tracking website application reliability: The SRE team uses Sumo Logic to monitor web page performance against established service level objectives (SLOs) for availability and response times. Alerts and dashboards help the team address issues promptly.
Impact #2	Using data analytics for chaos engineering: The SRE team conducts chaos engineering exercises to understand system failures and improve response strategies. Insights from Sumo Logic are critical for these exercises, enabling the team to document and monitor the results.
Impact #3	Managing reliability and cloud costs: Sumo Logic helps the SRE team optimize application settings in the Kubernetes environment, balancing resource requests to prevent cost inefficiencies and ensure application reliability. Custom intelligence dashboards provide actionable insights for these optimizations.

Impact #1

Tracking website application reliability: The SRE team uses Sumo Logic to monitor web page performance against established service level objectives (SLOs) for availability and response times. Alerts and dashboards help the team address issues promptly.

Impact #2

Using data analytics for chaos engineering: The SRE team conducts chaos engineering exercises to understand system failures and improve response strategies. Insights from Sumo Logic are critical for these exercises, enabling the team to document and monitor the results.

Impact #3

Managing reliability and cloud costs: Sumo Logic helps the SRE team optimize application settings in the Kubernetes environment, balancing resource requests to prevent cost inefficiencies and ensure application reliability. Custom intelligence dashboards provide actionable insights for these optimizations.

Benefit #1	The team addressed a Redis cache failure incident within 10 minutes, significantly reducing potential downtime.
Benefit #2	The flight search application was optimized to use 40% less CPU and 40% more memory, preventing cost inefficiencies and potential performance issues.

Benefit #1

The team addressed a Redis cache failure incident within 10 minutes, significantly reducing potential downtime.

Benefit #2

The flight search application was optimized to use 40% less CPU and 40% more memory, preventing cost inefficiencies and potential performance issues.

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Overview

Alaska Airlines charts smooth app modernization journey with Sumo Logic Application Observability

Operational Impact

Quantitative Benefit