NETSCOUT Case Studies Airline Ensures Application Performance in AWS With NETSCOUT Visibility

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	Airline Ensures Application Performance in AWS With NETSCOUT Visibility NETSCOUT

Airline Ensures Application Performance in AWS With NETSCOUT Visibility

NETSCOUT

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing Infrastructure as a Service (IaaS) - Hybrid Cloud Infrastructure as a Service (IaaS) - Public Cloud
Applicable Industries	Aerospace
Applicable Functions	Logistics & Transportation Sales & Marketing
Services	Cloud Planning, Design & Implementation Services System Integration Testing & Certification
Challenge	The airline moved from a legacy reservation system traversing its internal network to a fully integrated global, complex hybrid system. The multiple applications include loyalty membership, passenger reservations, flight closures, and more - all flowing between Equinix data centers, Amazon Web Services (AWS) and Microsoft Azure cloud environments, as well as SaaS providers located all over the world. In this architecture, AWS is the “”middleware” that links all of the information and transactional flows together. One of the unique aspects of this complex architecture is that their main airline reservation system runs in a Lambda serverless environment within AWS, which meant the airline lacked visibility to verify availability and performance of their applications. Read More
About Customer	This North American based airline carrier is one of the top 25 largest in the world, serving an average of more than 4 million customers monthly. For scheduled or charter flights, passengers or cargo, this air carrier’s thousands of employees and more than 250 planes ensure the safe and comfortable arrival at hundreds of airports on six continents. Adoption of digital transformations in recent years has improved their ability to be a competitive player in the industry and to support passenger quality of experience. It has also meant they depend on their global network to support their operations in global airports, regional data centers and call centers, and airport suites and lounges. Read More
Solution	As a NETSCOUT customer, using the nGeniusONE Service Assurance platform with InfiniStreamNG® (ISNG) appliances and vSTREAM virtual instrumentation, the airline had the visibility from network performance monitoring of the packet data in the Equinix data center they needed for providing analysis and metrics via NETSCOUT’s unique, patented Adaptive Service Intelligence® (ASI) technology. However, when they needed additional visibility into applications in their serverless, Lambda environments in AWS, they again turned to NETSCOUT. Because of the dynamic and elastic nature of a serverless environment, the airline had no way to instrument or see traffic like a traditional network. This left a visibility gap to one of, if not THE, most critical business services in their new architecture. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Infrastructure as a Service (IaaS) - Hybrid Cloud

Infrastructure as a Service (IaaS) - Public Cloud

Applicable Industries

Aerospace

Applicable Functions

Logistics & Transportation

Sales & Marketing

Services

Cloud Planning, Design & Implementation Services

System Integration

Testing & Certification

Challenge

The airline moved from a legacy reservation system traversing its internal network to a fully integrated global, complex hybrid system. The multiple applications include loyalty membership, passenger reservations, flight closures, and more - all flowing between Equinix data centers, Amazon Web Services (AWS) and Microsoft Azure cloud environments, as well as SaaS providers located all over the world. In this architecture, AWS is the “”middleware” that links all of the information and transactional flows together. One of the unique aspects of this complex architecture is that their main airline reservation system runs in a Lambda serverless environment within AWS, which meant the airline lacked visibility to verify availability and performance of their applications.

About Customer

This North American based airline carrier is one of the top 25 largest in the world, serving an average of more than 4 million customers monthly. For scheduled or charter flights, passengers or cargo, this air carrier’s thousands of employees and more than 250 planes ensure the safe and comfortable arrival at hundreds of airports on six continents. Adoption of digital transformations in recent years has improved their ability to be a competitive player in the industry and to support passenger quality of experience. It has also meant they depend on their global network to support their operations in global airports, regional data centers and call centers, and airport suites and lounges.

Solution

As a NETSCOUT customer, using the nGeniusONE Service Assurance platform with InfiniStreamNG® (ISNG) appliances and vSTREAM virtual instrumentation, the airline had the visibility from network performance monitoring of the packet data in the Equinix data center they needed for providing analysis and metrics via NETSCOUT’s unique, patented Adaptive Service Intelligence® (ASI) technology. However, when they needed additional visibility into applications in their serverless, Lambda environments in AWS, they again turned to NETSCOUT. Because of the dynamic and elastic nature of a serverless environment, the airline had no way to instrument or see traffic like a traditional network. This left a visibility gap to one of, if not THE, most critical business services in their new architecture.

Impact #1	Assurance of availability and performance of application in AWS Cloud
Impact #2	NETSCOUT VaaS team delivers insights and support to identify and resolve issues

Impact #1

Assurance of availability and performance of application in AWS Cloud

Impact #2

NETSCOUT VaaS team delivers insights and support to identify and resolve issues

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Overview

Airline Ensures Application Performance in AWS With NETSCOUT Visibility

Operational Impact