RingCentral
Case Studies
AimBank's Transition to RingCentral's Unified Cloud Communications System
Overview
AimBank's Transition to RingCentral's Unified Cloud Communications SystemRingCentral |
Networks & Connectivity - 5G Sensors - Camera / Video Systems | |
Finance & Insurance Telecommunications | |
Human Resources Maintenance | |
Personnel Tracking & Monitoring Time Sensitive Networking | |
System Integration Training | |
Operational Impact
The transition to RingCentral's unified cloud communications system brought several operational benefits to AimBank. The bank was able to offer a wider communication window to reach customers and improve satisfaction, save user time and increase productivity, and retire legacy PBX hardware and supporting infrastructure while gaining team messaging and video conferencing. The new system also eliminated the need for multiple carriers, simplifying billing and reducing costs. The integrated team messaging and video conferencing capabilities improved internal communication and streamlined workflows. The deployment of the RingCentral system also highlighted the necessity of a unified communication and technology strategy for optimizing costs and service levels. The transition to RingCentral was smooth and cost-effective, preserving AimBank’s investment in handsets and maintaining their original phone numbers, making the transition seamless to customers who would only notice the improved service levels. | |
Quantitative Benefit
AimBank realized an ROI of 173 percent and recovered the cost of its investment within the first 5 months of deployment. | |
AimBank was able to retire PBX systems at each branch that cost between $3,000 and $4,000, annually per unit. | |
The users realized between 70 and 90 percent productivity improvements through using a messaging application on the system and from constantly available communication. | |