Case Studies AI-DRIVEN O2C TRANSFORMATION : 76% Efficiency Gain in Average Days to Resolve Deductions

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	AI-DRIVEN O2C TRANSFORMATION : 76% Efficiency Gain in Average Days to Resolve Deductions

AI-DRIVEN O2C TRANSFORMATION : 76% Efficiency Gain in Average Days to Resolve Deductions

Technology Category	Analytics & Modeling - Predictive Analytics Functional Applications - Enterprise Resource Planning Systems (ERP) Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Consumer Goods
Applicable Functions	Business Operation Quality Assurance
Use Cases	Process Control & Optimization Remote Asset Management
Services	Cloud Planning, Design & Implementation Services System Integration Training
Challenge	Duracell faced significant challenges in their Accounts Receivable (A/R) processes, particularly in cash application, collections, and deductions. The manual processing of remittances and payments was time-consuming, and the deduction coding process was heavily reliant on manual labor. Additionally, there was low visibility into the payment status of customers, leading to confusion among teams. The lack of ability to add extra customer information into invoices and the manual data extraction from web portals further complicated the process. Duracell also struggled with visibility into the resolution time for deductions, and the manual collaboration and aggregation of backup for trade deductions caused delays. The company sought to free up their analysts, increase process visibility, and establish a better workflow to target customers more effectively. Read More
About Customer	Duracell Inc. is an American manufacturing company known for producing batteries and smart power systems. Owned by Berkshire Hathaway, Duracell has a rich history of innovation and quality. The company was previously owned by Procter & Gamble (P&G) until its acquisition by Berkshire Hathaway in 2016. Duracell's headquarters are located in Bethel, Connecticut, U.S. The company operates on a global scale and generates a revenue of $1.6 billion. Duracell's recent acquisition by Berkshire Hathaway brought significant changes, including the outsourcing and subsequent insourcing of their main Accounts Receivable (A/R) operations. The company also transitioned to a new ERP system, which initially required manual processing on SAP. Duracell's commitment to innovation and efficiency drives its continuous efforts to improve its operational processes. Read More
Solution	Duracell implemented the HighRadius Cloud Solution to address their A/R challenges. The solution enabled auto-extraction of remittances from various sources without manual intervention and auto-linking of payments with open invoices. Automated deduction coding ensured accuracy and efficiency. The robust claims and Proof of Delivery (POD) aggregation engine helped auto-capture backup documents from sources like TPM, carrier portals, and customer portals, consolidating them on a single platform for analysts to review. A structured workflow and collaboration engine streamlined inter-department collaboration and expedited approvals. Automated correspondence facilitated efficient customer interactions and information capture. The seamless integration with Duracell's existing ERP system ensured easy deployability and minimal disruption to ongoing operations. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Functional Applications - Enterprise Resource Planning Systems (ERP)

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Consumer Goods

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Process Control & Optimization

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Training

Challenge

Duracell faced significant challenges in their Accounts Receivable (A/R) processes, particularly in cash application, collections, and deductions. The manual processing of remittances and payments was time-consuming, and the deduction coding process was heavily reliant on manual labor. Additionally, there was low visibility into the payment status of customers, leading to confusion among teams. The lack of ability to add extra customer information into invoices and the manual data extraction from web portals further complicated the process. Duracell also struggled with visibility into the resolution time for deductions, and the manual collaboration and aggregation of backup for trade deductions caused delays. The company sought to free up their analysts, increase process visibility, and establish a better workflow to target customers more effectively.

About Customer

Duracell Inc. is an American manufacturing company known for producing batteries and smart power systems. Owned by Berkshire Hathaway, Duracell has a rich history of innovation and quality. The company was previously owned by Procter & Gamble (P&G) until its acquisition by Berkshire Hathaway in 2016. Duracell's headquarters are located in Bethel, Connecticut, U.S. The company operates on a global scale and generates a revenue of $1.6 billion. Duracell's recent acquisition by Berkshire Hathaway brought significant changes, including the outsourcing and subsequent insourcing of their main Accounts Receivable (A/R) operations. The company also transitioned to a new ERP system, which initially required manual processing on SAP. Duracell's commitment to innovation and efficiency drives its continuous efforts to improve its operational processes.

Solution

Duracell implemented the HighRadius Cloud Solution to address their A/R challenges. The solution enabled auto-extraction of remittances from various sources without manual intervention and auto-linking of payments with open invoices. Automated deduction coding ensured accuracy and efficiency. The robust claims and Proof of Delivery (POD) aggregation engine helped auto-capture backup documents from sources like TPM, carrier portals, and customer portals, consolidating them on a single platform for analysts to review. A structured workflow and collaboration engine streamlined inter-department collaboration and expedited approvals. Automated correspondence facilitated efficient customer interactions and information capture. The seamless integration with Duracell's existing ERP system ensured easy deployability and minimal disruption to ongoing operations.

Impact #1	The implementation of the HighRadius Cloud Solution led to significant operational improvements for Duracell. The auto-extraction of remittances and auto-linking of payments with open invoices eliminated the need for manual intervention, freeing up analysts to focus on more strategic tasks. The automated deduction coding process ensured accuracy and reduced the time spent on manual coding. The robust claims and POD aggregation engine consolidated backup documents from various sources, providing a single platform for analysts to review, which streamlined the process and improved efficiency. The structured workflow and collaboration engine facilitated better inter-department collaboration and faster approvals, enhancing overall productivity. Automated correspondence improved customer interactions and information capture, leading to better customer satisfaction.

Impact #1

The implementation of the HighRadius Cloud Solution led to significant operational improvements for Duracell. The auto-extraction of remittances and auto-linking of payments with open invoices eliminated the need for manual intervention, freeing up analysts to focus on more strategic tasks. The automated deduction coding process ensured accuracy and reduced the time spent on manual coding. The robust claims and POD aggregation engine consolidated backup documents from various sources, providing a single platform for analysts to review, which streamlined the process and improved efficiency. The structured workflow and collaboration engine facilitated better inter-department collaboration and faster approvals, enhancing overall productivity. Automated correspondence improved customer interactions and information capture, leading to better customer satisfaction.

Benefit #1	76% efficiency gain in average days to resolve deductions.
Benefit #2	60% savings in employee resource costs.

Benefit #1

76% efficiency gain in average days to resolve deductions.

Benefit #2

60% savings in employee resource costs.

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Overview

AI-DRIVEN O2C TRANSFORMATION : 76% Efficiency Gain in Average Days to Resolve Deductions

Operational Impact

Quantitative Benefit