Conversica
Case Studies
AI-Driven Lead Qualification Boosts Bookings for Sunset World Resorts
Overview
AI-Driven Lead Qualification Boosts Bookings for Sunset World ResortsConversica |
Buildings Marine & Shipping | |
Sales & Marketing | |
Personnel Tracking & Monitoring Time Sensitive Networking | |
Operational Impact
The implementation of Conversica's AI Automated Sales Assistant, Jennifer Wright, revolutionized Sunset World's lead management and customer engagement process. Jennifer not only helped in qualifying leads and increasing bookings but also played a crucial role in re-engaging longtime members and converting one-time resort guests into Sunset Club members. She ensured a quick and personalized response to customer complaints, improving their overall experience and opinion of their stay. Jennifer's efficiency and effectiveness in handling leads and customer engagement made her a valuable asset to the company, helping the sales and reservations staff convert leads into guests and guests into members more effectively. The result was more guests, more revenue, more members, and a happier and more productive sales and reservations staff. | |
Quantitative Benefit
Converted 7-10 percent of qualified leads into bookings | |
Secured 400 incremental bookings from legacy members | |
Reduced response time to guest concerns from a week to within 24 hours | |