Case Studies AI-Driven Centralized A/R Operations: PrimeSource’s Digital Transformation Journey

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	AI-Driven Centralized A/R Operations: PrimeSource’s Digital Transformation Journey

AI-Driven Centralized A/R Operations: PrimeSource’s Digital Transformation Journey

Technology Category	Analytics & Modeling - Predictive Analytics Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Functions	Business Operation Quality Assurance
Use Cases	Predictive Maintenance Process Control & Optimization Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	The PrimeSource A/R team faced significant challenges due to decentralized operations. They wanted to switch to a centralized process for better collaboration within different teams. The team faced issues with standardizing processes, lack of managerial visibility, and time-consuming collaboration. Analysts relied on SAP for collections but handled dispute management manually, leading to inefficiencies. Additionally, limited reason codes and manual data aggregation further complicated the deductions process. Read More
About Customer	PrimeSource Building Products is a wholesale distributor of building materials, formed in 1990 by a merger of four companies. They operate in 36 locations in the U.S. and serve the Caribbean, Canada, Mexico, Central America, and South America. PrimeSource offers a range of building products including fasteners, roofing materials, insulation, and concrete accessories. With a revenue of $1 billion, the company has a significant presence in the wholesale distribution industry. Read More
Solution	HighRadius provided PrimeSource with AI-powered Collections Cloud and Deductions Cloud solutions. These tools helped automate clerical tasks, allowing the team to focus on high-priority tasks. The Collections Cloud improved collection rules with a prioritized worklist and automated dunning and customer correspondence. This led to better productivity and streamlined processes. The Deductions Cloud increased deduction recovery through e-workflows and provided more insightful reports and dashboards. Automation also helped in aggregating claims from various sources, reducing manual efforts. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Predictive Maintenance

Process Control & Optimization

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

The PrimeSource A/R team faced significant challenges due to decentralized operations. They wanted to switch to a centralized process for better collaboration within different teams. The team faced issues with standardizing processes, lack of managerial visibility, and time-consuming collaboration. Analysts relied on SAP for collections but handled dispute management manually, leading to inefficiencies. Additionally, limited reason codes and manual data aggregation further complicated the deductions process.

About Customer

PrimeSource Building Products is a wholesale distributor of building materials, formed in 1990 by a merger of four companies. They operate in 36 locations in the U.S. and serve the Caribbean, Canada, Mexico, Central America, and South America. PrimeSource offers a range of building products including fasteners, roofing materials, insulation, and concrete accessories. With a revenue of $1 billion, the company has a significant presence in the wholesale distribution industry.

Solution

HighRadius provided PrimeSource with AI-powered Collections Cloud and Deductions Cloud solutions. These tools helped automate clerical tasks, allowing the team to focus on high-priority tasks. The Collections Cloud improved collection rules with a prioritized worklist and automated dunning and customer correspondence. This led to better productivity and streamlined processes. The Deductions Cloud increased deduction recovery through e-workflows and provided more insightful reports and dashboards. Automation also helped in aggregating claims from various sources, reducing manual efforts.

Impact #1	PrimeSource achieved streamlined collections processes, improving overall efficiency.
Impact #2	The company saw improved managerial visibility and workflows, allowing for better tracking and performance measurement.
Impact #3	Automation enabled the team to eliminate clerical tasks, focusing on high-priority activities.

Impact #1

PrimeSource achieved streamlined collections processes, improving overall efficiency.

Impact #2

The company saw improved managerial visibility and workflows, allowing for better tracking and performance measurement.

Impact #3

Automation enabled the team to eliminate clerical tasks, focusing on high-priority activities.

Benefit #1	10 Days reduction in DSO
Benefit #2	50% faster dispute resolution
Benefit #3	97% reduction in team size and reallocation of resources

Benefit #1

10 Days reduction in DSO

Benefit #2

50% faster dispute resolution

Benefit #3

97% reduction in team size and reallocation of resources

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Overview

AI-Driven Centralized A/R Operations: PrimeSource’s Digital Transformation Journey

Operational Impact

Quantitative Benefit