Case Studies AI-Driven Centralized A/R Operations: BlackHawk’s Digital Transformation Journey

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	AI-Driven Centralized A/R Operations: BlackHawk’s Digital Transformation Journey

AI-Driven Centralized A/R Operations: BlackHawk’s Digital Transformation Journey

Technology Category	Analytics & Modeling - Predictive Analytics Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Consumer Goods Finance & Insurance Retail
Applicable Functions	Business Operation Sales & Marketing
Services	Software Design & Engineering Services System Integration
Challenge	The BlackHawk A/R team faced significant challenges due to the lack of a standardized workflow. They had critically high deduction aging with over 2000+ line items that were more than two years old, and over 100+ line items per deduction. The team also faced slow cash application for prepayments, difficulties with payments received with non-invoice reference numbers, and payments with incomplete or missing remittances. Additionally, the deductions team struggled with high volume per deduction, no workflow for deductions management, and lack of visibility into performance. Read More
About Customer	Blackhawk Network Holdings Inc. is a privately held company operating in the prepaid, gift card, and payments industries. It sells branded physical and digital gift, phone, prepaid debit, and incentive cards online and through a network of global retailers. The company processes over $150K per year, with 75% of transactions being electronic payments. The A/R team consists of 7 full-time employees managing ten business units. BlackHawk faced significant challenges in their accounts receivable operations, including high deduction aging and a lack of standardized workflows. Read More
Solution	HighRadius provided BlackHawk with AI-powered Cash Application Cloud and Deductions Cloud solutions. The Cash Application Cloud enabled straight-through cash posting, automated invoice matching, and auto-identification and submission of remittance in no remittance scenarios. This automation helped BlackHawk apply cash faster, improve customer experience, and save time lost in manual efforts. The Deductions Cloud offered automatic data aggregation, automatic trade deduction settlement, and automated correspondence with internal stakeholders. This provided a structured workflow, streamlined inter-department communication, and greater visibility into the deductions process. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Consumer Goods

Finance & Insurance

Retail

Applicable Functions

Business Operation

Sales & Marketing

Services

Software Design & Engineering Services

System Integration

Challenge

The BlackHawk A/R team faced significant challenges due to the lack of a standardized workflow. They had critically high deduction aging with over 2000+ line items that were more than two years old, and over 100+ line items per deduction. The team also faced slow cash application for prepayments, difficulties with payments received with non-invoice reference numbers, and payments with incomplete or missing remittances. Additionally, the deductions team struggled with high volume per deduction, no workflow for deductions management, and lack of visibility into performance.

About Customer

Blackhawk Network Holdings Inc. is a privately held company operating in the prepaid, gift card, and payments industries. It sells branded physical and digital gift, phone, prepaid debit, and incentive cards online and through a network of global retailers. The company processes over $150K per year, with 75% of transactions being electronic payments. The A/R team consists of 7 full-time employees managing ten business units. BlackHawk faced significant challenges in their accounts receivable operations, including high deduction aging and a lack of standardized workflows.

Solution

HighRadius provided BlackHawk with AI-powered Cash Application Cloud and Deductions Cloud solutions. The Cash Application Cloud enabled straight-through cash posting, automated invoice matching, and auto-identification and submission of remittance in no remittance scenarios. This automation helped BlackHawk apply cash faster, improve customer experience, and save time lost in manual efforts. The Deductions Cloud offered automatic data aggregation, automatic trade deduction settlement, and automated correspondence with internal stakeholders. This provided a structured workflow, streamlined inter-department communication, and greater visibility into the deductions process.

Impact #1	The AI-powered Cash Application Cloud and Deductions Cloud helped BlackHawk increase their employees’ productivity by over 60%.
Impact #2	Automation helped the A/R team eliminate clerical tasks and focus on high-priority tasks, leading to faster cash posting and improved cash posting hit rates.
Impact #3	The Deductions Cloud provided a structured workflow, resulting in seamless cross-functional collaboration and streamlined inter-department communication.

Impact #1

The AI-powered Cash Application Cloud and Deductions Cloud helped BlackHawk increase their employees’ productivity by over 60%.

Impact #2

Automation helped the A/R team eliminate clerical tasks and focus on high-priority tasks, leading to faster cash posting and improved cash posting hit rates.

Impact #3

The Deductions Cloud provided a structured workflow, resulting in seamless cross-functional collaboration and streamlined inter-department communication.

Benefit #1	96% Reduced aging
Benefit #2	95% Faster dispute resolution
Benefit #3	60% Increase in overall productivity

Benefit #1

96% Reduced aging

Benefit #2

95% Faster dispute resolution

Benefit #3

60% Increase in overall productivity

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Overview

AI-Driven Centralized A/R Operations: BlackHawk’s Digital Transformation Journey

Operational Impact

Quantitative Benefit