NETSCOUT Case Studies Agilent Reduces Business Risk of Digital Service Delivery by More than 50%

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	Agilent Reduces Business Risk of Digital Service Delivery by More than 50% NETSCOUT

Agilent Reduces Business Risk of Digital Service Delivery by More than 50%

NETSCOUT

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing Networks & Connectivity - Software-Defined Networking Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Healthcare & Hospitals Life Sciences
Applicable Functions	Business Operation Product Research & Development
Use Cases	Edge Computing & Edge Intelligence Predictive Maintenance Process Control & Optimization
Services	Cloud Planning, Design & Implementation Services Data Science Services System Integration
Challenge	Agilent Technologies is transitioning to a digital business model that heavily relies on cloud technology. The company plans to digitize life sciences through various initiatives, including building Internet of Things (IoT) connected lab tools and offering SaaS-based laboratory management software. This shift to the cloud has led to a significant increase in network traffic across the company's 120 locations. To manage this, Agilent implemented a software-defined wide area network to increase bandwidth and availability for critical services. However, the company needed to assure service quality and performance across its global network and retain corporate control over public and private clouds. Read More
About Customer	Agilent Technologies is a global company that operates in the life sciences, scientific testing, diagnostic equipment and services, and applied chemical markets. The company has been growing steadily since 2015, generating revenue of US$4.47 billion in fiscal 2017. Agilent is based in Santa Clara, California, and employs about 13,500 people worldwide. The company is transitioning to a digital business model that heavily relies on cloud technology. Agilent plans to digitize life sciences through various initiatives, including building Internet of Things (IoT) connected lab tools and offering SaaS-based laboratory management software through its iLab Solutions group. The company also uses cloud applications and services to enhance organizational flexibility and user productivity. Read More
Solution	To assure service quality and performance across its global network and retain corporate control over public and private clouds, Agilent implemented NETSCOUT’s nGeniusONE service assurance platform. This platform uses smart data available in real time to quickly pinpoint better answers to complex issues that can impact service, application, and infrastructure performance across hybrid and multicloud environments. Agilent uses NETSCOUT solutions to retain visibility and control over service quality, manage service performance, and conduct service triage in a complex environment. The company uses the nGeniusONE platform to improve visibility and monitoring capabilities across legacy, cloud, and IoT infrastructure, and monitor and measure infrastructure performance in cloud or data center environments. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Networks & Connectivity - Software-Defined Networking

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Healthcare & Hospitals

Life Sciences

Applicable Functions

Business Operation

Product Research & Development

Use Cases

Edge Computing & Edge Intelligence

Predictive Maintenance

Process Control & Optimization

Services

Cloud Planning, Design & Implementation Services

Data Science Services

System Integration

Challenge

Agilent Technologies is transitioning to a digital business model that heavily relies on cloud technology. The company plans to digitize life sciences through various initiatives, including building Internet of Things (IoT) connected lab tools and offering SaaS-based laboratory management software. This shift to the cloud has led to a significant increase in network traffic across the company's 120 locations. To manage this, Agilent implemented a software-defined wide area network to increase bandwidth and availability for critical services. However, the company needed to assure service quality and performance across its global network and retain corporate control over public and private clouds.

About Customer

Agilent Technologies is a global company that operates in the life sciences, scientific testing, diagnostic equipment and services, and applied chemical markets. The company has been growing steadily since 2015, generating revenue of US$4.47 billion in fiscal 2017. Agilent is based in Santa Clara, California, and employs about 13,500 people worldwide. The company is transitioning to a digital business model that heavily relies on cloud technology. Agilent plans to digitize life sciences through various initiatives, including building Internet of Things (IoT) connected lab tools and offering SaaS-based laboratory management software through its iLab Solutions group. The company also uses cloud applications and services to enhance organizational flexibility and user productivity.

Solution

To assure service quality and performance across its global network and retain corporate control over public and private clouds, Agilent implemented NETSCOUT’s nGeniusONE service assurance platform. This platform uses smart data available in real time to quickly pinpoint better answers to complex issues that can impact service, application, and infrastructure performance across hybrid and multicloud environments. Agilent uses NETSCOUT solutions to retain visibility and control over service quality, manage service performance, and conduct service triage in a complex environment. The company uses the nGeniusONE platform to improve visibility and monitoring capabilities across legacy, cloud, and IoT infrastructure, and monitor and measure infrastructure performance in cloud or data center environments.

Impact #1	Agilent's digital transformation efforts rely on the performance of the company’s global network and associated cloud services, making pervasive visibility and service intelligence paramount.
Impact #2	With smart data proven to provide consistent real-time intelligence and actionable insights, Agilent has been able to identify and correct issues across its global network.
Impact #3	NETSCOUT is Agilent’s first choice for solving service performance and user experience problems.

Impact #1

Agilent's digital transformation efforts rely on the performance of the company’s global network and associated cloud services, making pervasive visibility and service intelligence paramount.

Impact #2

With smart data proven to provide consistent real-time intelligence and actionable insights, Agilent has been able to identify and correct issues across its global network.

Impact #3

NETSCOUT is Agilent’s first choice for solving service performance and user experience problems.

Benefit #1	Reduced business risk associated with the delivery of new digital services by more than 50 percent.

Benefit #1

Reduced business risk associated with the delivery of new digital services by more than 50 percent.

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Overview

Agilent Reduces Business Risk of Digital Service Delivery by More than 50%

Operational Impact

Quantitative Benefit