Netcall
Case Studies
Agile Case Management: Transforming Tenant Experience with Single Case Management Solution
Overview
Agile Case Management: Transforming Tenant Experience with Single Case Management SolutionNetcall |
Analytics & Modeling - Real Time Analytics Platform as a Service (PaaS) - Application Development Platforms | |
Buildings Cement | |
Product Research & Development | |
Inventory Management Personnel Tracking & Monitoring | |
Operational Impact
The implementation of the low-code platform, Liberty Create, transformed the operational efficiency at V2C. The single case management solution provided real-time visibility of every case, reducing data duplication and improving reporting. The easy-to-use centralized contact system simplified the process of finding and updating tenant details, and managing team reports. The solution also facilitated end-to-end tenant journeys, ensuring timely and appropriate responses. The redesigned workflows streamlined processes, reducing the need for manual intervention and improving productivity. The iterative approach adopted by the design team resulted in standardized handling across processes, enhancing V2C's capacity to deliver improved overall outcomes. The low-code platform also supported team productivity and upskilling, increasing engagement and buy-in. | |
Quantitative Benefit
Reduced data duplication through streamlined workflows | |
Improved real-time visibility of cases | |
Enhanced productivity of staff | |