NETSCOUT Case Studies Agency Saves Time and Money with Holistic nGeniusONE Solution

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	Agency Saves Time and Money with Holistic nGeniusONE Solution NETSCOUT

Agency Saves Time and Money with Holistic nGeniusONE Solution

NETSCOUT

Technology Category	Analytics & Modeling - Real Time Analytics Platform as a Service (PaaS) - Connectivity Platforms
Use Cases	Predictive Maintenance Remote Asset Management
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The government agency was using the nGeniusONE service assurance platform in their centralized data center locations. However, they encountered problems troubleshooting issues that extended between their data centers and their regional offices. The tools deployed in the regional locations lacked the necessary depth to pinpoint the source of the problem and were unable to interoperate with nGeniusONE at headquarters. When issues involving Oracle database services or Microsoft Exchange services occurred, the IT team was challenged to follow the problem across the full communications path of the enterprise. The Director of Data Center operations was frustrated as his team lacked holistic visibility to perform end-to-end troubleshooting and service assurance. Furthermore, managing multiple tools and vendors was inefficient for his team, physically maintaining operation of numerous platforms and also paying for maintenance contracts with all the vendors. Read More
About Customer	The customer in this case study is a Federal government agency that depends on tens of thousands of employees across more than twenty locations throughout the United States. The mission of this agency’s Information Technology group is to supply national infrastructure and business line technology services in core centralized data centers and at each of its remote offices. In delivering support for financial services, consumer protection, and community development, this organization is leveraging the Internet of Things (IoT) and digital transformation to provide efficient, secure services to their constituents. Read More
Solution	The agency had come to depend on the smart data and smart analytics from the nGeniusONE platform and InfiniStreamNG appliances with Adaptive Service Intelligence (ASI) technology for service assurance in their data centers. They implemented the nGeniusONE standby server to ensure visibility even when back-up was required. The Agency deployed InfiniStreamNG appliances in each of their regional offices, which enable network performance management (NPM) for traffic engineering, WAN management, and capacity planning throughout the United States. Application performance management (APM) capabilities in the nGeniusONE platform have been instrumental in identifying and troubleshooting issues related to Oracle and Microsoft Exchange that were impacting users in remote offices connecting to the data center application servers. From a single common user interface, IT staff is able to seamlessly and contextually navigate from health status in dashboard views, to service dependency maps, to communities of impacted users, to session analysis and service monitors that pinpoint errors and true sources of disruptions. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Platform as a Service (PaaS) - Connectivity Platforms

Use Cases

Predictive Maintenance

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The government agency was using the nGeniusONE service assurance platform in their centralized data center locations. However, they encountered problems troubleshooting issues that extended between their data centers and their regional offices. The tools deployed in the regional locations lacked the necessary depth to pinpoint the source of the problem and were unable to interoperate with nGeniusONE at headquarters. When issues involving Oracle database services or Microsoft Exchange services occurred, the IT team was challenged to follow the problem across the full communications path of the enterprise. The Director of Data Center operations was frustrated as his team lacked holistic visibility to perform end-to-end troubleshooting and service assurance. Furthermore, managing multiple tools and vendors was inefficient for his team, physically maintaining operation of numerous platforms and also paying for maintenance contracts with all the vendors.

About Customer

The customer in this case study is a Federal government agency that depends on tens of thousands of employees across more than twenty locations throughout the United States. The mission of this agency’s Information Technology group is to supply national infrastructure and business line technology services in core centralized data centers and at each of its remote offices. In delivering support for financial services, consumer protection, and community development, this organization is leveraging the Internet of Things (IoT) and digital transformation to provide efficient, secure services to their constituents.

Solution

The agency had come to depend on the smart data and smart analytics from the nGeniusONE platform and InfiniStreamNG appliances with Adaptive Service Intelligence (ASI) technology for service assurance in their data centers. They implemented the nGeniusONE standby server to ensure visibility even when back-up was required. The Agency deployed InfiniStreamNG appliances in each of their regional offices, which enable network performance management (NPM) for traffic engineering, WAN management, and capacity planning throughout the United States. Application performance management (APM) capabilities in the nGeniusONE platform have been instrumental in identifying and troubleshooting issues related to Oracle and Microsoft Exchange that were impacting users in remote offices connecting to the data center application servers. From a single common user interface, IT staff is able to seamlessly and contextually navigate from health status in dashboard views, to service dependency maps, to communities of impacted users, to session analysis and service monitors that pinpoint errors and true sources of disruptions.

Impact #1	Reducing the time to resolve issues experienced throughout the agency has been the biggest benefit to the IT staff. When it comes to financial services and consumer protection, time is an imperative, for both prompt customer service and employee productivity.
Impact #2	Full visibility and analysis from data centers to regional offices have significantly improved their ability to pinpoint the source of problems quickly. By extension, this has also enhanced IT productivity and collaboration.
Impact #3	The Agency is extending the value of their investments in their nGeniusONE solution by deploying InfiniStreamNG appliances in their remote offices for full end-to-end visibility throughout locations nationwide.

Impact #1

Reducing the time to resolve issues experienced throughout the agency has been the biggest benefit to the IT staff. When it comes to financial services and consumer protection, time is an imperative, for both prompt customer service and employee productivity.

Impact #2

Full visibility and analysis from data centers to regional offices have significantly improved their ability to pinpoint the source of problems quickly. By extension, this has also enhanced IT productivity and collaboration.

Impact #3

The Agency is extending the value of their investments in their nGeniusONE solution by deploying InfiniStreamNG appliances in their remote offices for full end-to-end visibility throughout locations nationwide.

Benefit #1	Lowered costs and complexity with a single vendor for service assurance management
Benefit #2	Lowered MTTR by pinpointing source of issues across communications path from regional offices to data center

Benefit #1

Lowered costs and complexity with a single vendor for service assurance management

Benefit #2

Lowered MTTR by pinpointing source of issues across communications path from regional offices to data center

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Overview

Agency Saves Time and Money with Holistic nGeniusONE Solution

Operational Impact

Quantitative Benefit