Plivo
Case Studies
Advania Overcomes Carrier Outage with Plivo's SMS API
Overview
Advania Overcomes Carrier Outage with Plivo's SMS APIPlivo |
Application Infrastructure & Middleware - Event-Driven Application Sensors - Utility Meters | |
Buildings Electrical Grids | |
Water Utility Management | |
System Integration | |
Operational Impact
The integration of Plivo’s SMS API into Advania’s INNA system brought about significant operational improvements. The new system eliminated the issue of message backlogs that occurred when a large number of messages were sent out simultaneously. The ability to check the status of messages was a huge step up, bringing in a level of service that the customers weren’t used to. The integration process was simple and required minimal tech support. Furthermore, the issue with a local telco that was blocking SMS messages from Plivo was quickly resolved. The successful integration of Plivo’s APIs not only made Advania’s college customers happy but also benefited Advania’s business by allowing them to take a small margin. | |
Quantitative Benefit
INNA texting was back in service just two days after a service provider outage. | |
Advania was able to quickly implement Plivo's SMS API, with messages going out in production on the second day. | |
Advania has expanded the use of Plivo's SMS API to other products, such as its visitor reception system Visita. | |