ScreenSteps
Case Studies
Advanced Tech Streamlines Employee Training with IoT Solution
Overview
Advanced Tech Streamlines Employee Training with IoT SolutionScreenSteps |
Education | |
Virtual Training | |
Training | |
Operational Impact
The implementation of ScreenSteps resulted in a more streamlined process for employee training at Advanced Tech. The ease of creating and organizing training materials allowed David to focus on other aspects of the software implementation. The solution also reduced the number of support emails, indicating that employees were finding the training materials useful and were able to self-serve their queries. Furthermore, the minimal administration required to set up and manage ScreenSteps freed up more time for David and his team. The unexpected benefit of low administrative requirement made ScreenSteps an even more valuable tool for the company. | |
Quantitative Benefit
Over 8,000 employee questions were self-served in a year | |
Significant drop in the number of support emails received | |
Steady rise in the number of hits the knowledge base was receiving | |