ProcessMaker Case Studies Adecco Group: Automating Core Service Operations with ProcessMaker via AWS

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	Adecco Group: Automating Core Service Operations with ProcessMaker via AWS ProcessMaker

Adecco Group: Automating Core Service Operations with ProcessMaker via AWS

ProcessMaker

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Professional Service
Applicable Functions	Business Operation Human Resources
Use Cases	Inventory Management Predictive Maintenance Process Control & Optimization
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Adecco Colombia, a branch of The Adecco Group, was using manual processes to communicate with its employees, customers, and to collect and store data. These manual solutions resulted in communicated lags, posed significant security risks to sensitive information, and created a lack of transparency in software accessibility among temporary employees. The branch also suffered from clearly defined process management, along with transparency around how much software accessibility was permissible for its temporary employees. Managers granted access to contractors on an ad-hoc basis, often taking days or weeks for new users to get access to the systems they needed. At the same time, these contractors were granted access to systems and permissions that were off-limits to employees outside of upper management. This posed a significant security risk to Adecco Colombia. Read More
About Customer	A Fortune Global 500 company, The Adecco Group is the world’s largest human resources provider and temporary staffing firm in the world. Adecco Colombia, a branch of The Adecco Group, provides Adecco’s services to over 1,500 national and international in the country. Adecco Colombia is one of the top ten job creators in Colombia. The company has more than 34,000 employees, with 5,200 branches operating in over 60 countries and territories. Read More
Solution	Adecco Colombia began working with ProcessMaker in 2016 with the goal of reducing manual work to drive down costs involved with many of its core service processes. The branch started by building an automated workflow that allowed staff members to review vacation requests submitted on Adecco online. ProcessMaker would integrate seamlessly and extend the capabilities of Adecco Colombia’s ERP system (Novasoft) and Adecco Online. By incorporating business process management to the ERP’s organizational power of collecting and distributing data, Adecco Colombia’s staff could now make critical decisions quickly and with peace of mind. Confusion and time wasted is then eliminated knowing the company’s processes are centralized, easily replicable and deployable in real-time, and secure. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Professional Service

Applicable Functions

Business Operation

Human Resources

Use Cases

Inventory Management

Predictive Maintenance

Process Control & Optimization

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Adecco Colombia, a branch of The Adecco Group, was using manual processes to communicate with its employees, customers, and to collect and store data. These manual solutions resulted in communicated lags, posed significant security risks to sensitive information, and created a lack of transparency in software accessibility among temporary employees. The branch also suffered from clearly defined process management, along with transparency around how much software accessibility was permissible for its temporary employees. Managers granted access to contractors on an ad-hoc basis, often taking days or weeks for new users to get access to the systems they needed. At the same time, these contractors were granted access to systems and permissions that were off-limits to employees outside of upper management. This posed a significant security risk to Adecco Colombia.

About Customer

A Fortune Global 500 company, The Adecco Group is the world’s largest human resources provider and temporary staffing firm in the world. Adecco Colombia, a branch of The Adecco Group, provides Adecco’s services to over 1,500 national and international in the country. Adecco Colombia is one of the top ten job creators in Colombia. The company has more than 34,000 employees, with 5,200 branches operating in over 60 countries and territories.

Solution

Adecco Colombia began working with ProcessMaker in 2016 with the goal of reducing manual work to drive down costs involved with many of its core service processes. The branch started by building an automated workflow that allowed staff members to review vacation requests submitted on Adecco online. ProcessMaker would integrate seamlessly and extend the capabilities of Adecco Colombia’s ERP system (Novasoft) and Adecco Online. By incorporating business process management to the ERP’s organizational power of collecting and distributing data, Adecco Colombia’s staff could now make critical decisions quickly and with peace of mind. Confusion and time wasted is then eliminated knowing the company’s processes are centralized, easily replicable and deployable in real-time, and secure.

Impact #1	Greater visibility in customer service requests
Impact #2	Defined process management staff for calls, data entry, customer interactions, and workflows between
Impact #3	Increased employee support from management

Impact #1

Greater visibility in customer service requests

Impact #2

Defined process management staff for calls, data entry, customer interactions, and workflows between

Impact #3

Increased employee support from management

Benefit #1	11 active processes in the cloud
Benefit #2	Total Cases Run (2019): 36,871
Benefit #3	Users: 485

Benefit #1

11 active processes in the cloud

Benefit #2

Total Cases Run (2019): 36,871

Benefit #3

Users: 485

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Overview

Adecco Group: Automating Core Service Operations with ProcessMaker via AWS

Operational Impact

Quantitative Benefit