NETSCOUT Case Studies Addressing Elusive Mobile Application Performance SlowDowns with NETSCOUT

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	Addressing Elusive Mobile Application Performance SlowDowns with NETSCOUT NETSCOUT

Addressing Elusive Mobile Application Performance SlowDowns with NETSCOUT

NETSCOUT

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Cities & Municipalities
Applicable Functions	Business Operation
Use Cases	Real-Time Location System (RTLS) Remote Asset Management
Services	System Integration Testing & Certification
Challenge	The IT team of a large-scale government agency was facing numerous challenges with a heavily used mobile communications application. Field users reported that the process of sending an email for encrypted transactions was taking more than 60 seconds, which was prompting those frustrated agents to repeatedly contact the IT service desk for resolution. Fifty percent of application transactions were being categorized as slow. The SaaS provider hosting the app was a company operating on another continent, further complicating efficient troubleshooting. As this encrypted app was also highly used by government agency management, improving real-time monitoring of this application’s performance represented a high-profile issue for the IT team. They also recognized the importance of gaining visibility into all their applications in a more holistic, cost-effective manner. Read More
About Customer	The customer is a large-scale government agency that uses a centralized information technology (IT) team to manage the network, application, and Unified Communications (UC) platforms necessary for delivering municipal services to residents and regional visitors. The IT team is managing a complex network supporting many agency departments, thousands of well-known and custom applications, numerous data centers and remote locations, and web-based applications, as well as software-as-a-service (SaaS), hybrid cloud, and VMware virtual platforms to deliver diverse government services. For years, the agency has used the NETSCOUT® nGeniusONE platform to assure the performance of mission-critical digital, voice, and video applications running in geographically diverse environments. Read More
Solution	The agency used the smart data generated by NETSCOUT InfiniStreamNG appliances deployed in the agency’s primary data centers and remote delivery locations. The IT team was able to use nGeniusONE performance analytics to quickly identify and troubleshoot the application performance slow-downs. The IT team used an nGeniusONE Service Dashboard configured for real-time monitoring of the agency mobile device community, including the overall performance of the individual Web-based email and certificate-based encryption apps running on those devices. With IT users quickly drilling down from the Service Dashboard into granular session record analysis and network packet forensic data, nGeniusONE revealed that an SSL connection being used to create a secure communication between user devices and the SaaS running the mobile communications app was taking 60 seconds to set up. The agency has also deployed vSTREAM virtual appliances to expand visibility into the VMware virtual platforms used to run certain government applications. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Cities & Municipalities

Applicable Functions

Business Operation

Use Cases

Real-Time Location System (RTLS)

Remote Asset Management

Services

System Integration

Testing & Certification

Challenge

The IT team of a large-scale government agency was facing numerous challenges with a heavily used mobile communications application. Field users reported that the process of sending an email for encrypted transactions was taking more than 60 seconds, which was prompting those frustrated agents to repeatedly contact the IT service desk for resolution. Fifty percent of application transactions were being categorized as slow. The SaaS provider hosting the app was a company operating on another continent, further complicating efficient troubleshooting. As this encrypted app was also highly used by government agency management, improving real-time monitoring of this application’s performance represented a high-profile issue for the IT team. They also recognized the importance of gaining visibility into all their applications in a more holistic, cost-effective manner.

About Customer

The customer is a large-scale government agency that uses a centralized information technology (IT) team to manage the network, application, and Unified Communications (UC) platforms necessary for delivering municipal services to residents and regional visitors. The IT team is managing a complex network supporting many agency departments, thousands of well-known and custom applications, numerous data centers and remote locations, and web-based applications, as well as software-as-a-service (SaaS), hybrid cloud, and VMware virtual platforms to deliver diverse government services. For years, the agency has used the NETSCOUT® nGeniusONE platform to assure the performance of mission-critical digital, voice, and video applications running in geographically diverse environments.

Solution

The agency used the smart data generated by NETSCOUT InfiniStreamNG appliances deployed in the agency’s primary data centers and remote delivery locations. The IT team was able to use nGeniusONE performance analytics to quickly identify and troubleshoot the application performance slow-downs. The IT team used an nGeniusONE Service Dashboard configured for real-time monitoring of the agency mobile device community, including the overall performance of the individual Web-based email and certificate-based encryption apps running on those devices. With IT users quickly drilling down from the Service Dashboard into granular session record analysis and network packet forensic data, nGeniusONE revealed that an SSL connection being used to create a secure communication between user devices and the SaaS running the mobile communications app was taking 60 seconds to set up. The agency has also deployed vSTREAM virtual appliances to expand visibility into the VMware virtual platforms used to run certain government applications.

Impact #1	Increased Government service availability, with continuous application monitoring and efficient troubleshooting across a vast agency network.
Impact #2	The IT team benefits from the flexibility of nGeniusONE’s ad hoc monitoring and reporting features to view the performance of hosted Client Contact apps and SaaS applications used to support high-quality call center performance.
Impact #3	The agency can monitor remote site technical environments in a manner that tracks to the organization of their business, employing the “nGeniusONE communities” concept to group users, locations, and technologies in a logical manner that allows for the most effective monitoring and troubleshooting.

Impact #1

Increased Government service availability, with continuous application monitoring and efficient troubleshooting across a vast agency network.

Impact #2

The IT team benefits from the flexibility of nGeniusONE’s ad hoc monitoring and reporting features to view the performance of hosted Client Contact apps and SaaS applications used to support high-quality call center performance.

Impact #3

The agency can monitor remote site technical environments in a manner that tracks to the organization of their business, employing the “nGeniusONE communities” concept to group users, locations, and technologies in a logical manner that allows for the most effective monitoring and troubleshooting.

Benefit #1	Reduced the time taken for encrypted transactions from over 60 seconds to a more acceptable level.
Benefit #2	Reduced the percentage of slow application transactions from 50% to a lower level.

Benefit #1

Reduced the time taken for encrypted transactions from over 60 seconds to a more acceptable level.

Benefit #2

Reduced the percentage of slow application transactions from 50% to a lower level.

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Overview

Addressing Elusive Mobile Application Performance SlowDowns with NETSCOUT

Operational Impact

Quantitative Benefit