ScreenSteps
Case Studies
Adaptive Insights Enhances User Training with ScreenSteps
Overview
Adaptive Insights Enhances User Training with ScreenStepsScreenSteps |
Education Life Sciences | |
Virtual Training | |
Training | |
Operational Impact
The use of ScreenSteps has significantly improved the quality and efficiency of Adaptive Insights' training initiatives. Diane's team is now able to produce more high-quality training material, making it easier for customers to learn how to use the company's tools. The detailed and complete instructor guides have also enabled the recruitment of more help during live training sessions. Furthermore, the reference guides for attendees are minimal and focused, leading to more engagement and interaction during the live training. Overall, customers are better prepared to use Adaptive Insights, and the support team is better equipped to serve customers, thanks to the improved training content. | |
Quantitative Benefit
Trained around 1,000 customers during live sessions | |
Trained over 9,000 end users and 1,500 partners via self-paced training | |
Managed to create separate guides for instructors and attendees, which was previously too time-consuming | |