Fieldmotion Case Studies Acrivarn's Transformation with IoT: Enhancing Efficiency and Customer Service

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	Acrivarn's Transformation with IoT: Enhancing Efficiency and Customer Service Fieldmotion

Acrivarn's Transformation with IoT: Enhancing Efficiency and Customer Service

Fieldmotion

Applicable Industries	Equipment & Machinery
Challenge	Acrivarn, a company that designs, manufactures, and installs bakery equipment, was operating on a paper-based system for their Service Division for over 20 years. Despite considering their system efficient, they recognized the need for change and modernization. The paper-based system was likely time-consuming, prone to errors, and lacked real-time updates. This traditional method of operation was not in line with Acrivarn's commitment to providing unrivaled customer service and efficient support. The company was looking for a solution that could streamline their operations, improve efficiency, and enhance the level of service they offer to their customers. Read More
About Customer	Acrivarn is a reputable company in the bakery industry, known for designing, manufacturing, and installing customized bakery equipment. Their product range includes rack ovens, proving cabinets, glazers, and coolers. Acrivarn prides itself on using high-quality materials and components for their equipment, believing that bakery equipment should be built up to a standard, not down to a price. The company has an enviable reputation in the industry, earned through their flexibility to meet both current and future production levels of their customers. Acrivarn is committed to providing efficient support and unrivaled customer service. Read More
Solution	Acrivarn adopted FIELDMOTION Maintenance & Servicing Software, a digital solution that transformed their operations. The software allowed Acrivarn to move away from their paper-based system, automating their processes and improving efficiency. With FIELDMOTION, Acrivarn could provide up-to-date information to their customers in a professional format. The software also enabled the company to generate invoices as soon as a call was completed and schedule revisits immediately. This digital transformation not only improved their internal processes but also enhanced the service they provided to their customers. The support team of FIELDMOTION also played a crucial role in this transition, providing effective and patient support to Acrivarn. Read More Log in to view content
Contents

Applicable Industries

Equipment & Machinery

Challenge

Acrivarn, a company that designs, manufactures, and installs bakery equipment, was operating on a paper-based system for their Service Division for over 20 years. Despite considering their system efficient, they recognized the need for change and modernization. The paper-based system was likely time-consuming, prone to errors, and lacked real-time updates. This traditional method of operation was not in line with Acrivarn's commitment to providing unrivaled customer service and efficient support. The company was looking for a solution that could streamline their operations, improve efficiency, and enhance the level of service they offer to their customers.

About Customer

Acrivarn is a reputable company in the bakery industry, known for designing, manufacturing, and installing customized bakery equipment. Their product range includes rack ovens, proving cabinets, glazers, and coolers. Acrivarn prides itself on using high-quality materials and components for their equipment, believing that bakery equipment should be built up to a standard, not down to a price. The company has an enviable reputation in the industry, earned through their flexibility to meet both current and future production levels of their customers. Acrivarn is committed to providing efficient support and unrivaled customer service.

Solution

Acrivarn adopted FIELDMOTION Maintenance & Servicing Software, a digital solution that transformed their operations. The software allowed Acrivarn to move away from their paper-based system, automating their processes and improving efficiency. With FIELDMOTION, Acrivarn could provide up-to-date information to their customers in a professional format. The software also enabled the company to generate invoices as soon as a call was completed and schedule revisits immediately. This digital transformation not only improved their internal processes but also enhanced the service they provided to their customers. The support team of FIELDMOTION also played a crucial role in this transition, providing effective and patient support to Acrivarn.

Impact #1	The adoption of FIELDMOTION Maintenance & Servicing Software brought about significant operational improvements for Acrivarn. The company experienced a much-improved process from what they started out with. The software's efficiency was highly appreciated, and the professional format of information delivery was well-received by their customers. The ability to generate invoices immediately after a call and schedule revisits promptly led to a more streamlined and efficient operation. The support team of FIELDMOTION also played a crucial role in ensuring a smooth transition, providing patient and effective support. Overall, the digital transformation significantly enhanced Acrivarn's operational efficiency and customer service.

Impact #1

The adoption of FIELDMOTION Maintenance & Servicing Software brought about significant operational improvements for Acrivarn. The company experienced a much-improved process from what they started out with. The software's efficiency was highly appreciated, and the professional format of information delivery was well-received by their customers. The ability to generate invoices immediately after a call and schedule revisits promptly led to a more streamlined and efficient operation. The support team of FIELDMOTION also played a crucial role in ensuring a smooth transition, providing patient and effective support. Overall, the digital transformation significantly enhanced Acrivarn's operational efficiency and customer service.

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Overview

Acrivarn's Transformation with IoT: Enhancing Efficiency and Customer Service

Operational Impact