Guesty
Case Studies
Achieving Work-Life Balance and Optimal Guest Communication in Short-Term Rentals
Overview
Achieving Work-Life Balance and Optimal Guest Communication in Short-Term RentalsGuesty |
Networks & Connectivity - 5G | |
Buildings | |
Maintenance | |
Inventory Management Time Sensitive Networking | |
Operational Impact
The adoption of Guesty’s 24/7 Guest Communication Services significantly improved Neat Suites' operational efficiency. The platform not only streamlined guest communication but also allowed the managing partners to focus on other aspects of their business, such as marketing and branding. The improved response rate and reduced response time greatly enhanced guest satisfaction levels. Furthermore, the use of integratable tech partners from Guesty’s marketplace, such as Beyond and Breezeway, facilitated the management of pricing and property maintenance schedules. As a result, Neat Suites is poised for further growth and expansion, with the managing partners able to maintain a better work-life balance. | |
Quantitative Benefit
Neat Suites’ response rate on Airbnb increased to 100% after adopting GCS. | |
The average response time to guests was reduced to less than an hour, specifically 56.8 minutes. | |
Neat Suites is on track to double its inventory by the end of 2022, aiming to reach 100 properties. | |