Uplight
Case Studies
Achieving High Customer Satisfaction with Marketplace at Jackson EMC
Overview
Achieving High Customer Satisfaction with Marketplace at Jackson EMCUplight |
Analytics & Modeling - Predictive Analytics Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Remote Monitoring & Control Systems | |
Renewable Energy Utilities | |
Sales & Marketing | |
Energy Management System | |
Data Science Services Software Design & Engineering Services System Integration | |
Operational Impact
Jackson EMC's Marketplace achieved an exceptionally high average Net Promoter Score of 79 and a customer satisfaction score of 71. | |
In 2021, the cooperative exceeded their smart thermostat rebate projection by 43%. | |
The abandoned cart email strategy proved effective, with a 60% open rate and a 36% completion rate for purchases. | |
Quantitative Benefit
Jackson EMC serves more than 245,000 customers in Northeast Georgia. | |
The cooperative exceeded their smart thermostat rebate projection by 43% in 2021. | |
Abandoned cart emails had a 60% open rate and a 36% completion rate for purchases. | |