New Relic Case Studies Achievers Enhances Global Infrastructure with New Relic's Service Level Management

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	Achievers Enhances Global Infrastructure with New Relic's Service Level Management New Relic

Achievers Enhances Global Infrastructure with New Relic's Service Level Management

New Relic

Technology Category	Platform as a Service (PaaS) - Application Development Platforms Sensors - Level Sensors
Applicable Industries	Cement Construction & Infrastructure
Use Cases	Construction Management Inventory Management
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Achievers, an award-winning platform for employee recognition and engagement, experienced significant growth over the past two years, serving more than 2,500 brands across over 150 countries. This growth brought about new and increased technical demands, including the need to support a global architecture while maintaining quality and reliability. The company needed to transition from a system of disparate Kubernetes clusters—with no communication between regions—to a single, unified system across the organization’s global footprint. The Site Reliability Engineers (SREs) and developers at Achievers faced the complex task of running a multi-region Kubernetes service mesh. Scaling the platform globally and making sense of all the distributed data was a significant challenge. It was difficult to understand what data was needed and how to use this data to solve their problems. Read More
About Customer	Achievers is an award-winning platform for employee recognition and engagement. It is used by some of the world’s largest and most innovative companies—including McDonald’s, Kellogg’s, Rogers, and GM. With strong growth over the past two years, Achievers is currently serving more than 2,500 brands across more than 150 countries. The company has over 100 software engineers and has been a client of New Relic since 2013. Achievers operates in four global cloud regions and two on-prem data centers to date, utilizing Kubernetes and Google Cloud Platform to scale across the world. Read More
Solution	To address these challenges, Achievers turned to New Relic for service level management. This solution made it possible to instantly establish and configure service-level objectives (SLO) for latency and availability. It also facilitated communication and alignment on the issues faced throughout their tech stack, regardless of the deployment region. Operating a global infrastructure required thoughtful prioritization of tools and services. Service level management from New Relic enabled Achievers to quickly identify and prioritize SLOs based on their importance and requirements. This reduced complexity also made it easier for Achievers to adjust and fine-tune its SLOs, delivering consistent improvements to overall performance. Beyond individual performance metrics, SLOs facilitated collaboration and understanding of common goals and challenges. New Relic's service level management provided a simple dashboard to visualize indicators and understand exactly which services were experiencing errors and the resulting impact. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Sensors - Level Sensors

Applicable Industries

Cement

Construction & Infrastructure

Use Cases

Construction Management

Inventory Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Achievers, an award-winning platform for employee recognition and engagement, experienced significant growth over the past two years, serving more than 2,500 brands across over 150 countries. This growth brought about new and increased technical demands, including the need to support a global architecture while maintaining quality and reliability. The company needed to transition from a system of disparate Kubernetes clusters—with no communication between regions—to a single, unified system across the organization’s global footprint. The Site Reliability Engineers (SREs) and developers at Achievers faced the complex task of running a multi-region Kubernetes service mesh. Scaling the platform globally and making sense of all the distributed data was a significant challenge. It was difficult to understand what data was needed and how to use this data to solve their problems.

About Customer

Achievers is an award-winning platform for employee recognition and engagement. It is used by some of the world’s largest and most innovative companies—including McDonald’s, Kellogg’s, Rogers, and GM. With strong growth over the past two years, Achievers is currently serving more than 2,500 brands across more than 150 countries. The company has over 100 software engineers and has been a client of New Relic since 2013. Achievers operates in four global cloud regions and two on-prem data centers to date, utilizing Kubernetes and Google Cloud Platform to scale across the world.

Solution

To address these challenges, Achievers turned to New Relic for service level management. This solution made it possible to instantly establish and configure service-level objectives (SLO) for latency and availability. It also facilitated communication and alignment on the issues faced throughout their tech stack, regardless of the deployment region. Operating a global infrastructure required thoughtful prioritization of tools and services. Service level management from New Relic enabled Achievers to quickly identify and prioritize SLOs based on their importance and requirements. This reduced complexity also made it easier for Achievers to adjust and fine-tune its SLOs, delivering consistent improvements to overall performance. Beyond individual performance metrics, SLOs facilitated collaboration and understanding of common goals and challenges. New Relic's service level management provided a simple dashboard to visualize indicators and understand exactly which services were experiencing errors and the resulting impact.

Impact #1	The implementation of New Relic's service level management has significantly improved Achievers' operational efficiency. The solution provides each engineer with a simple workflow to establish baselines of performance and reliability. As a result, every engineer has consistent visibility into reliability throughout the development process. Every developer owns reliability—with the tools and data needed to identify and resolve issues proactively and independently. The dashboard provided by New Relic makes it possible for developers and product owners to align immediately on reliability trends and adjust their work accordingly. Most importantly, service level management facilitates simple collaboration and communication between engineers and product managers. Achievers can now plan feature releases and understand their impact on KPIs and the customer experience. All these performance improvements add up to a satisfied global customer base and the potential for continued expansion.

Impact #1

The implementation of New Relic's service level management has significantly improved Achievers' operational efficiency. The solution provides each engineer with a simple workflow to establish baselines of performance and reliability. As a result, every engineer has consistent visibility into reliability throughout the development process. Every developer owns reliability—with the tools and data needed to identify and resolve issues proactively and independently. The dashboard provided by New Relic makes it possible for developers and product owners to align immediately on reliability trends and adjust their work accordingly. Most importantly, service level management facilitates simple collaboration and communication between engineers and product managers. Achievers can now plan feature releases and understand their impact on KPIs and the customer experience. All these performance improvements add up to a satisfied global customer base and the potential for continued expansion.

Benefit #1	Achievers now maintains an SLA uptime of 99.95%
Benefit #2	The company can enter production in as little as five minutes
Benefit #3	Engineers can deploy to four production regions on demand

Benefit #1

Achievers now maintains an SLA uptime of 99.95%

Benefit #2

The company can enter production in as little as five minutes

Benefit #3

Engineers can deploy to four production regions on demand

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Overview

Achievers Enhances Global Infrastructure with New Relic's Service Level Management

Operational Impact

Quantitative Benefit