Turvo
Case Studies
ACE Forwarding Partners with Turvo to Drive Home Customer Service and Visibility
Overview
ACE Forwarding Partners with Turvo to Drive Home Customer Service and VisibilityTurvo |
Functional Applications - Fleet Management Systems (FMS) Functional Applications - Transportation Management Systems (TMS) | |
Logistics & Transportation | |
Fleet Management Supply Chain Visibility | |
Cloud Planning, Design & Implementation Services | |
Operational Impact
ACE Forwarding has enabled customers to log-in and pull their PODs and other documents right from their own Turvo tenant. Their Carrier Sales Reps no longer have to manually send documents and request them back. | |
One customer with 800 deliveries monthly requires time-sensitive PODs. Their new self-service process for customers significantly saves time for ACE and their customers freeing up time for other important executive processes. | |
Through the Turvo Driver App, drivers have instant access to delivery schedules when they start their day. Meanwhile, office support staff can track progress and locations all in one place, without the need for any additional software or app. | |
Quantitative Benefit
2X Revenue achieved. | |
Self-service POD documents save customers and ACE significant time. | |
Back-and-forth calls through seamless driver connectivity eliminated. | |