NAVEX Case Studies Accredited Care Changes Lives

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	Accredited Care Changes Lives NAVEX

Accredited Care Changes Lives

NAVEX

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Human Resources Business Operation
Use Cases	Remote Asset Management Personnel Tracking & Monitoring
Services	System Integration Training
Challenge	Eggleston, a non-profit organization providing opportunities to people with disabilities, was facing challenges with its hotline reporting system. The system was cumbersome and outdated, relying heavily on paper processes. This made it difficult to effectively ensure the safety and security of their employees and the individuals they assist. Additionally, the organization wanted to maintain its exemplary accreditation via the Commission on Accreditation of Rehabilitation Facilities (CARF). The accreditation provides independent validation of their operations and offers assurance of Eggleston’s reliability as a partner to prospective clients, customers, investors, and regulatory bodies. Read More
About Customer	Eggleston is a non-profit organization that is dedicated to providing opportunities to people with disabilities. The organization operates multiple locations serving the Hampton Roads area on both the Southside and Peninsula. For over 60 years, Eggleston has been providing services for families and businesses. The organization is committed to ensuring the safety and security of their employees and the individuals they assist. Additionally, Eggleston strives to maintain its exemplary accreditation via the Commission on Accreditation of Rehabilitation Facilities (CARF), which provides independent validation of their operations and offers assurance of Eggleston’s reliability as a partner to prospective clients, customers, investors, and regulatory bodies. Read More
Solution	To address these challenges, Eggleston partnered with NAVEX to implement an employee hotline and a web-based reporting system. The organization also wanted to more effectively track records against its two major goals – in particular, the capture and management of critical incident reports. To fulfill these needs, NAVEX Professional Services helped Eggleston design a system that included a simplified web-based reporting mechanism and NAVEX’s EthicsPoint case management software. This new system was designed to create meaningful reports for use by senior management and outside agencies. Along with training on the system, Eggleston provided additional employee training that focused on fostering an atmosphere free of blame and shame – a cultural “no fear” policy. They encouraged employees to report all incidents, regardless of fault, for the good of patients and an improved open work environment. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Human Resources

Business Operation

Use Cases

Remote Asset Management

Personnel Tracking & Monitoring

Services

System Integration

Training

Challenge

Eggleston, a non-profit organization providing opportunities to people with disabilities, was facing challenges with its hotline reporting system. The system was cumbersome and outdated, relying heavily on paper processes. This made it difficult to effectively ensure the safety and security of their employees and the individuals they assist. Additionally, the organization wanted to maintain its exemplary accreditation via the Commission on Accreditation of Rehabilitation Facilities (CARF). The accreditation provides independent validation of their operations and offers assurance of Eggleston’s reliability as a partner to prospective clients, customers, investors, and regulatory bodies.

About Customer

Eggleston is a non-profit organization that is dedicated to providing opportunities to people with disabilities. The organization operates multiple locations serving the Hampton Roads area on both the Southside and Peninsula. For over 60 years, Eggleston has been providing services for families and businesses. The organization is committed to ensuring the safety and security of their employees and the individuals they assist. Additionally, Eggleston strives to maintain its exemplary accreditation via the Commission on Accreditation of Rehabilitation Facilities (CARF), which provides independent validation of their operations and offers assurance of Eggleston’s reliability as a partner to prospective clients, customers, investors, and regulatory bodies.

Solution

To address these challenges, Eggleston partnered with NAVEX to implement an employee hotline and a web-based reporting system. The organization also wanted to more effectively track records against its two major goals – in particular, the capture and management of critical incident reports. To fulfill these needs, NAVEX Professional Services helped Eggleston design a system that included a simplified web-based reporting mechanism and NAVEX’s EthicsPoint case management software. This new system was designed to create meaningful reports for use by senior management and outside agencies. Along with training on the system, Eggleston provided additional employee training that focused on fostering an atmosphere free of blame and shame – a cultural “no fear” policy. They encouraged employees to report all incidents, regardless of fault, for the good of patients and an improved open work environment.

Impact #1	Within six months of implementing the NAVEX solution, Eggleston saw a 98 percent increase in reported incidents due to the ease with which employees could submit these reports.
Impact #2	The organization also saw a 1,500 percent increase in the reporting of “near misses.” The increased awareness of these incidents/near misses enabled Eggleston to implement more effective and targeted training and remediation programs, improving the overall performance of their health and safety program.
Impact #3	The ease-of-access to the incident reports makes the process easier and simpler to complete in a timely fashion. Managers of sites now have access to all the information pertaining to their staff/scope and don’t have to wait for the executive team to run reports, enabling them to make immediate changes and not wait for corporate to respond.

Impact #1

Within six months of implementing the NAVEX solution, Eggleston saw a 98 percent increase in reported incidents due to the ease with which employees could submit these reports.

Impact #2

The organization also saw a 1,500 percent increase in the reporting of “near misses.” The increased awareness of these incidents/near misses enabled Eggleston to implement more effective and targeted training and remediation programs, improving the overall performance of their health and safety program.

Impact #3

The ease-of-access to the incident reports makes the process easier and simpler to complete in a timely fashion. Managers of sites now have access to all the information pertaining to their staff/scope and don’t have to wait for the executive team to run reports, enabling them to make immediate changes and not wait for corporate to respond.

Benefit #1	98% increase in reported incidents
Benefit #2	1,500% increase in the reporting of “near misses”
Benefit #3	Significant reduction in time to gather relevant safety and health information needed by CARF surveyors

Benefit #1

98% increase in reported incidents

Benefit #2

1,500% increase in the reporting of “near misses”

Benefit #3

Significant reduction in time to gather relevant safety and health information needed by CARF surveyors

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Overview

Accredited Care Changes Lives

Operational Impact

Quantitative Benefit