Case Studies Accessible Transportation For All With Novus and DriverMate MDTs

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	Accessible Transportation For All With Novus and DriverMate MDTs

Accessible Transportation For All With Novus and DriverMate MDTs

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Healthcare & Hospitals Transportation
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	Easy Lift Transportation, a non-profit charity, faced the challenge of having to turn away riders due to inefficiencies in their scheduling system. This was particularly distressing for the Executive Director, Ernesto Paredes, who was committed to providing accessible transportation to community members in need. The organization needed a solution to improve their scheduling efficiency and ensure that they could accommodate more rides. Additionally, during natural disasters like wildfires and mudslides, the organization needed a reliable way to communicate vital information to drivers to ensure the safety of their riders. Read More
About Customer	Easy Lift Transportation is a non-profit charity that has been providing demand-response services to community members in need of accessible transportation since 1979. The organization expanded its services to include paratransit for Santa Barbara following the passage of ADA legislation. Easy Lift works closely with their local fixed route agency and operates 20 vehicles dedicated to ADA transportation and Non-Emergency Medical Transportation (NEMT) services. The organization is committed to improving the lives of its community members by providing reliable and accessible transportation options. Read More
Solution	To address their challenges, Easy Lift Transportation implemented TripSpark’s Novus automated scheduling software for paratransit and NEMT services. This software improved their scheduling efficiency, allowing them to accommodate more rides and reduce the number of riders they had to turn away. Additionally, Easy Lift equipped all their vehicles with DriverMate MDTs, an in-vehicle app for Android tablets. DriverMate improved driver-dispatcher communication and provided drivers with instant access to important trip information. This ensured that drivers had all the information they needed to focus on their passengers and navigate safely, especially during natural disasters. The combination of Novus and DriverMate allowed Easy Lift to provide better service and ensure the safety of their riders during emergencies. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Healthcare & Hospitals

Transportation

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

Easy Lift Transportation, a non-profit charity, faced the challenge of having to turn away riders due to inefficiencies in their scheduling system. This was particularly distressing for the Executive Director, Ernesto Paredes, who was committed to providing accessible transportation to community members in need. The organization needed a solution to improve their scheduling efficiency and ensure that they could accommodate more rides. Additionally, during natural disasters like wildfires and mudslides, the organization needed a reliable way to communicate vital information to drivers to ensure the safety of their riders.

About Customer

Easy Lift Transportation is a non-profit charity that has been providing demand-response services to community members in need of accessible transportation since 1979. The organization expanded its services to include paratransit for Santa Barbara following the passage of ADA legislation. Easy Lift works closely with their local fixed route agency and operates 20 vehicles dedicated to ADA transportation and Non-Emergency Medical Transportation (NEMT) services. The organization is committed to improving the lives of its community members by providing reliable and accessible transportation options.

Solution

To address their challenges, Easy Lift Transportation implemented TripSpark’s Novus automated scheduling software for paratransit and NEMT services. This software improved their scheduling efficiency, allowing them to accommodate more rides and reduce the number of riders they had to turn away. Additionally, Easy Lift equipped all their vehicles with DriverMate MDTs, an in-vehicle app for Android tablets. DriverMate improved driver-dispatcher communication and provided drivers with instant access to important trip information. This ensured that drivers had all the information they needed to focus on their passengers and navigate safely, especially during natural disasters. The combination of Novus and DriverMate allowed Easy Lift to provide better service and ensure the safety of their riders during emergencies.

Impact #1	Improved scheduling efficiency allowed Easy Lift to accommodate more rides, reducing the number of riders turned away.
Impact #2	DriverMate MDTs enhanced driver-dispatcher communication, providing drivers with instant access to important trip information.
Impact #3	During natural disasters, DriverMate enabled dispatchers to communicate vital information about unsafe road conditions and evacuation routes, ensuring the safety of riders.

Impact #1

Improved scheduling efficiency allowed Easy Lift to accommodate more rides, reducing the number of riders turned away.

Impact #2

DriverMate MDTs enhanced driver-dispatcher communication, providing drivers with instant access to important trip information.

Impact #3

During natural disasters, DriverMate enabled dispatchers to communicate vital information about unsafe road conditions and evacuation routes, ensuring the safety of riders.

Benefit #1	Easy Lift operates 20 vehicles dedicated to ADA transportation and NEMT services.

Benefit #1

Easy Lift operates 20 vehicles dedicated to ADA transportation and NEMT services.

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Overview

Accessible Transportation For All With Novus and DriverMate MDTs

Operational Impact

Quantitative Benefit