CallRail
Case Studies
Access Professional Systems Enhances Customer Insights with CallRail
Overview
Access Professional Systems Enhances Customer Insights with CallRailCallRail |
Platform as a Service (PaaS) - Application Development Platforms | |
Mining Telecommunications | |
Sales & Marketing | |
Operational Impact
The implementation of CallRail has provided Access Professional Systems with a new perspective on their customer interactions. The platform has allowed them to mine truly authentic feedback using conversation intelligence. John has been able to gain fascinating customer insights, learning something new about the business from the customer's perspective each week. The detailed data provided by CallRail has given deeper insights into customer interactions, enabling better business decisions. The flexibility of the platform has also allowed John to get creative and mould it to the needs of his business, demonstrating the platform's adaptability and value. | |
Quantitative Benefit
95% plus transcription rate provided by CallRail | |
Value found in CallRail within 24 hours | |
Ability to listen, tag, and prioritize phone calls as needed | |