IBM Case Studies Accelerating Facilities Maintenance with IoT: A Case Study on BTC

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	Accelerating Facilities Maintenance with IoT: A Case Study on BTC IBM

Accelerating Facilities Maintenance with IoT: A Case Study on BTC

IBM

Technology Category	Functional Applications - Computerized Maintenance Management Systems (CMMS) Functional Applications - Enterprise Asset Management Systems (EAM)
Applicable Industries	Buildings Construction & Infrastructure
Applicable Functions	Facility Management Maintenance
Use Cases	Asset Lifecycle Management Predictive Maintenance
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	BTC, a leading property management and development company in Slovenia, faced the challenge of managing some of the largest commercial and office buildings in central Europe. The company needed to demonstrate its efficiency to clients, find ways to reduce costs, and increase service levels. The lack of real-time, central view of what was happening across all the buildings and assets they managed was a significant issue. The company also lacked visibility of the work done by technicians until they returned to the office and typed up their reports. This delay in information flow hampered the company's ability to respond immediately when something went wrong in the facilities they managed. Read More
About Customer	BTC is a leading property management and development company based in Slovenia. The company manages a diverse property portfolio, including shopping centers, waterparks, offices, and warehouses. Among its properties is BTC City, one of Europe’s largest business, shopping, entertainment, recreation, and cultural centers. The company is responsible for managing some of the largest commercial and office buildings in central Europe, requiring it to demonstrate efficiency, reduce costs, and increase service levels for its clients. Read More
Solution	BTC adopted a cloud-based, mobile-enabled asset management and analytics solution from IBM, known as IBM Maximo Asset Management. This solution allowed technicians to use mobile devices to download jobs, view asset records, and submit reports while they were on the move, providing immediate updates and eliminating the need for manual data entry. The Maximo system, running in the cloud, required no in-house IT support, no infrastructure, and no up-front investment. It also allowed BTC to instantly scale the solution to meet new demand, enabling the company to integrate new clients into their system practically overnight. The solution also provided a greater level of insight into its assets and maintenance processes, revealing new ways for the company to optimize its operations and drive further savings. Read More Log in to view content
Contents

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)

Functional Applications - Enterprise Asset Management Systems (EAM)

Applicable Industries

Buildings

Construction & Infrastructure

Applicable Functions

Facility Management

Maintenance

Use Cases

Asset Lifecycle Management

Predictive Maintenance

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

BTC, a leading property management and development company in Slovenia, faced the challenge of managing some of the largest commercial and office buildings in central Europe. The company needed to demonstrate its efficiency to clients, find ways to reduce costs, and increase service levels. The lack of real-time, central view of what was happening across all the buildings and assets they managed was a significant issue. The company also lacked visibility of the work done by technicians until they returned to the office and typed up their reports. This delay in information flow hampered the company's ability to respond immediately when something went wrong in the facilities they managed.

About Customer

BTC is a leading property management and development company based in Slovenia. The company manages a diverse property portfolio, including shopping centers, waterparks, offices, and warehouses. Among its properties is BTC City, one of Europe’s largest business, shopping, entertainment, recreation, and cultural centers. The company is responsible for managing some of the largest commercial and office buildings in central Europe, requiring it to demonstrate efficiency, reduce costs, and increase service levels for its clients.

Solution

BTC adopted a cloud-based, mobile-enabled asset management and analytics solution from IBM, known as IBM Maximo Asset Management. This solution allowed technicians to use mobile devices to download jobs, view asset records, and submit reports while they were on the move, providing immediate updates and eliminating the need for manual data entry. The Maximo system, running in the cloud, required no in-house IT support, no infrastructure, and no up-front investment. It also allowed BTC to instantly scale the solution to meet new demand, enabling the company to integrate new clients into their system practically overnight. The solution also provided a greater level of insight into its assets and maintenance processes, revealing new ways for the company to optimize its operations and drive further savings.

Impact #1	The implementation of IBM Maximo Asset Management transformed BTC's operations. The mobile enablement increased insight into the company's operations, allowing for immediate updates from technicians and eliminating the need for them to return to the office between jobs. The cloud platform supported rapid growth, enabling the company to quickly adjust to new requirements and integrate new clients into their system practically overnight. The solution also provided a greater level of insight into its assets and maintenance processes, revealing new ways for the company to optimize its operations and drive further savings. The company is now looking to use their asset data for predictive maintenance and to reduce electricity consumption in their buildings.

Impact #1

The implementation of IBM Maximo Asset Management transformed BTC's operations. The mobile enablement increased insight into the company's operations, allowing for immediate updates from technicians and eliminating the need for them to return to the office between jobs. The cloud platform supported rapid growth, enabling the company to quickly adjust to new requirements and integrate new clients into their system practically overnight. The solution also provided a greater level of insight into its assets and maintenance processes, revealing new ways for the company to optimize its operations and drive further savings. The company is now looking to use their asset data for predictive maintenance and to reduce electricity consumption in their buildings.

Benefit #1	Mobile enablement helped facilities teams coordinate work and eliminate manual data-entry
Benefit #2	10% increase in operational efficiency by analyzing and optimizing asset costs
Benefit #3	€500,000 saved per year for one major client by optimizing maintenance processes

Benefit #1

Mobile enablement helped facilities teams coordinate work and eliminate manual data-entry

Benefit #2

10% increase in operational efficiency by analyzing and optimizing asset costs

Benefit #3

€500,000 saved per year for one major client by optimizing maintenance processes

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Overview

Accelerating Facilities Maintenance with IoT: A Case Study on BTC

Operational Impact

Quantitative Benefit