New Relic Case Studies ABS-CBN Boosts Uptime to 98-99.5% with Automated Incident Alerts

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	ABS-CBN Boosts Uptime to 98-99.5% with Automated Incident Alerts New Relic

ABS-CBN Boosts Uptime to 98-99.5% with Automated Incident Alerts

New Relic

Technology Category	Analytics & Modeling - Real Time Analytics Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Cement Construction & Infrastructure
Use Cases	Behavior & Emotion Tracking Leakage & Flood Monitoring
Challenge	ABS-CBN Corporation, a leading media and entertainment organization in the Philippines, was facing challenges in managing its streaming and digital media services. The Philippines, being one of the world’s biggest markets for online and digital media, has a highly competitive market that demands constant innovation and exceptional user experience. ABS-CBN was struggling with a volatile demand from event-driven spikes, such as live election coverage, which required a robust and stable tech stack. The company was using multiple tools for monitoring, error reporting, tracking resources health, and on-premise infrastructure, which created a siloed technology environment. This led to a reactive approach where problems weren’t identified until they had escalated and were impacting end-users. The engineers lacked sufficient information to pinpoint the problems. Read More
About Customer	ABS-CBN Corporation is one of the leading media and entertainment organizations in the Philippines. The company is primarily involved in content creation and production for television, online, over-the-top platforms, cable, satellite, cinema, events, and online radio for domestic and international markets. The Philippines is one of the world’s biggest markets for online and digital media, and the fifth-biggest in Asia. Despite some limitations in network infrastructure, Filipinos have embraced digital media both for entertainment and news. This has made the market highly competitive, requiring incumbents such as ABS-CBN to continually innovate and deliver not only the best content but also an exceptional user experience. Read More
Solution	ABS-CBN identified the need for a more efficient and faster solution and chose New Relic for its automation capabilities. The output of New Relic was integrated with ABS-CBN’s incident and alerts management platforms, enabling the team to filter priority one and two issues from warnings and address the most serious problems immediately. With New Relic, ABS-CBN now enjoys a single view and full traceability, integrated from applications and infrastructure on Microsoft Azure, Amazon Web Services, and Akamai. This allows developers to pinpoint, at the code level, which third party is failing by studying the error logs report and the dependency of performance degradation from each component. This has led to proactive monitoring, preventing problems from escalating and affecting users. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Cement

Construction & Infrastructure

Use Cases

Behavior & Emotion Tracking

Leakage & Flood Monitoring

Challenge

ABS-CBN Corporation, a leading media and entertainment organization in the Philippines, was facing challenges in managing its streaming and digital media services. The Philippines, being one of the world’s biggest markets for online and digital media, has a highly competitive market that demands constant innovation and exceptional user experience. ABS-CBN was struggling with a volatile demand from event-driven spikes, such as live election coverage, which required a robust and stable tech stack. The company was using multiple tools for monitoring, error reporting, tracking resources health, and on-premise infrastructure, which created a siloed technology environment. This led to a reactive approach where problems weren’t identified until they had escalated and were impacting end-users. The engineers lacked sufficient information to pinpoint the problems.

About Customer

ABS-CBN Corporation is one of the leading media and entertainment organizations in the Philippines. The company is primarily involved in content creation and production for television, online, over-the-top platforms, cable, satellite, cinema, events, and online radio for domestic and international markets. The Philippines is one of the world’s biggest markets for online and digital media, and the fifth-biggest in Asia. Despite some limitations in network infrastructure, Filipinos have embraced digital media both for entertainment and news. This has made the market highly competitive, requiring incumbents such as ABS-CBN to continually innovate and deliver not only the best content but also an exceptional user experience.

Solution

ABS-CBN identified the need for a more efficient and faster solution and chose New Relic for its automation capabilities. The output of New Relic was integrated with ABS-CBN’s incident and alerts management platforms, enabling the team to filter priority one and two issues from warnings and address the most serious problems immediately. With New Relic, ABS-CBN now enjoys a single view and full traceability, integrated from applications and infrastructure on Microsoft Azure, Amazon Web Services, and Akamai. This allows developers to pinpoint, at the code level, which third party is failing by studying the error logs report and the dependency of performance degradation from each component. This has led to proactive monitoring, preventing problems from escalating and affecting users.

Impact #1	The implementation of New Relic has transformed ABS-CBN's operational efficiency. The company now has a single view and full traceability, integrated from applications and infrastructure. This has allowed developers to pinpoint, at the code level, which third party is failing by studying the error logs report and the dependency of performance degradation from each component. This has led to a more proactive approach to problem-solving, preventing issues from escalating and impacting end-users. The automation created by New Relic has empowered ABS-CBN’s tech team to execute faster and move away from working manually, significantly improving their response time and overall service quality.

Impact #1

The implementation of New Relic has transformed ABS-CBN's operational efficiency. The company now has a single view and full traceability, integrated from applications and infrastructure. This has allowed developers to pinpoint, at the code level, which third party is failing by studying the error logs report and the dependency of performance degradation from each component. This has led to a more proactive approach to problem-solving, preventing issues from escalating and impacting end-users. The automation created by New Relic has empowered ABS-CBN’s tech team to execute faster and move away from working manually, significantly improving their response time and overall service quality.

Benefit #1	Mean time to resolution (MTTR) reduced from an average of 4-8 hours or even days to no more than 1-2 hours
Benefit #2	Availability improved to 98%-99.5% uptime depending on the property
Benefit #3	The team can now mobilize within 15 minutes

Benefit #1

Mean time to resolution (MTTR) reduced from an average of 4-8 hours or even days to no more than 1-2 hours

Benefit #2

Availability improved to 98%-99.5% uptime depending on the property

Benefit #3

The team can now mobilize within 15 minutes

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Overview

ABS-CBN Boosts Uptime to 98-99.5% with Automated Incident Alerts

Operational Impact

Quantitative Benefit