Abrigo maintains 99.99% uptime with LogicMonitor

LogicMonitor has allowed Abrigo to replace all their infrastructure monitoring, with no need for any other tools. The LM platform handles configuration management, uptime, and gives unified observability into the entirety of their tech stack including cloud monitoring. Abrigo was impressed by the robust dashboards that allow them to not only effectively monitor their own infrastructure and resources but easily provide comprehensive, useful data to their customers. The flexibility of the LM platform was key, with the sheer amount of integrations and data sources available, including the ability to add custom data sources to do things like query SQL databases which allows them viability into custom processes they weren’t able to monitor with other tools. Using escalation chains within LM has reduced alert fatigue. Because LogicMonitor can comprehensively monitor everything, the smart alerts systems ensure that when there is an issue the correct person is notified and provided with the information they need to quickly resolve the problem. Using LogicMonitor has also helped Abrigo to become more proactive in the maintenance and administration of their environment. Instead of simply responding to issues after they occur, they’re now able to use tools like historical data and forecasting to anticipate and remedy problems before they impact customers. This kind of forecasting also allows Abrigo to anticipate the need for additional resources such as new equipment, which has been key as they scale rapidly. By adding website monitoring to their LM Platform, Abrigo is able to visualize the levels of availability for mission-critical websites. And adding cloud monitoring ensures that VMs in Azure are monitored alongside the rest of their infrastructure.