Google Cloud Platform
Case Studies
A2A: Leveraging IoT for Sustainable Growth and Improved Customer Service
Overview
A2A: Leveraging IoT for Sustainable Growth and Improved Customer ServiceGoogle Cloud Platform |
Application Infrastructure & Middleware - Event-Driven Application Sensors - Utility Meters | |
Renewable Energy Utilities | |
Sales & Marketing | |
Construction Management Infrastructure Inspection | |
Cloud Planning, Design & Implementation Services System Integration | |
Operational Impact
The implementation of Google Cloud solutions has significantly improved A2A's operational efficiency and customer service. The new data solution refreshes every five minutes, enabling A2A to respond to its customers' needs without delays. The use of microservices orchestrated by Google Kubernetes Engine allows the team to update the solution through continuous integration, eliminating the need for monthly shutdowns for updates. The solution's automatic scaling capability ensures that A2A can meet demand at any given time, providing reliable service to both employees and customers. The system also ensures operational consistency and improved security across cloud and on-premises servers. | |
Quantitative Benefit
Customer data updates every 5 minutes, instead of 24 hours, allowing for real-time customer service. | |
The solution scales automatically to match unpredictable data demands from IoT devices. | |
The system can be updated without downtime, using a CI/CD pipeline and microservices. | |