Case Studies A.N. Deringer Aims for the Future with Manhattan Scaletm

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	A.N. Deringer Aims for the Future with Manhattan Scaletm

A.N. Deringer Aims for the Future with Manhattan Scaletm

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Warehouse Management Systems (WMS)
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Inventory Management Supply Chain Visibility Warehouse Automation
Services	System Integration Training
Challenge	For A.N. Deringer, the economic collapse of 2008 coincided with the realization that their Warehouse Management System (WMS) was outdated. The existing system lacked the functionality to compete in the modern environment, where customers demand rapid access to information. The company was running three different software packages to meet customer needs and had a third party hosting a significant part of their system. This setup was insufficient for their growing needs, and they sought a robust, intuitive system that was easily adaptable, easy to configure, and easy to train customers and employees to use. Additionally, Deringer needed to bring their system back in-house to improve visibility and control. Read More
About Customer	A.N. Deringer, Inc., headquartered in Saint Albans, Vermont, is one of the oldest and largest privately-held Customs brokerage houses in the United States. Established in 1919, the company has grown from a small operation importing Canadian hay to support the war effort to a major player in the logistics and transportation industry. Deringer operates 18 warehouses and 31 offices across the U.S., providing a range of services including international freight forwarding, warehousing and distribution, cargo insurance, logistics consulting, and USDA meat inspection. The company prides itself on its flat corporate structure, which allows for quick decision-making and exceptional customer service. Read More
Solution	Deringer selected Manhattan SCALE to provide a robust, adaptable, and intuitive system. The implementation began in May 2009, transitioning from separate servers for each warehouse to a global environment. This shift required a significant cultural change within the company, moving from a paper-based WMS to a radio frequency-enabled system. The Trading Partner Management portion of the SCALE suite, branded as eShipPartner® WMS, was particularly valuable for its visibility tool, allowing customers to track shipments in real-time. The system was integrated with customers' ERP systems, ensuring seamless communication and enhancing customer service. Deringer also developed eShipPartner® Cross Dock, a tool for customers to process cross-dock shipments themselves, resulting in significant cost savings. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Functional Applications - Warehouse Management Systems (WMS)

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Inventory Management

Supply Chain Visibility

Warehouse Automation

Services

System Integration

Training

Challenge

For A.N. Deringer, the economic collapse of 2008 coincided with the realization that their Warehouse Management System (WMS) was outdated. The existing system lacked the functionality to compete in the modern environment, where customers demand rapid access to information. The company was running three different software packages to meet customer needs and had a third party hosting a significant part of their system. This setup was insufficient for their growing needs, and they sought a robust, intuitive system that was easily adaptable, easy to configure, and easy to train customers and employees to use. Additionally, Deringer needed to bring their system back in-house to improve visibility and control.

About Customer

A.N. Deringer, Inc., headquartered in Saint Albans, Vermont, is one of the oldest and largest privately-held Customs brokerage houses in the United States. Established in 1919, the company has grown from a small operation importing Canadian hay to support the war effort to a major player in the logistics and transportation industry. Deringer operates 18 warehouses and 31 offices across the U.S., providing a range of services including international freight forwarding, warehousing and distribution, cargo insurance, logistics consulting, and USDA meat inspection. The company prides itself on its flat corporate structure, which allows for quick decision-making and exceptional customer service.

Solution

Deringer selected Manhattan SCALE to provide a robust, adaptable, and intuitive system. The implementation began in May 2009, transitioning from separate servers for each warehouse to a global environment. This shift required a significant cultural change within the company, moving from a paper-based WMS to a radio frequency-enabled system. The Trading Partner Management portion of the SCALE suite, branded as eShipPartner® WMS, was particularly valuable for its visibility tool, allowing customers to track shipments in real-time. The system was integrated with customers' ERP systems, ensuring seamless communication and enhancing customer service. Deringer also developed eShipPartner® Cross Dock, a tool for customers to process cross-dock shipments themselves, resulting in significant cost savings.

Impact #1	Deringer transitioned from a paper-based WMS to a radio frequency-enabled system, enhancing operational efficiency.
Impact #2	The company integrated the SCALE suite with customers' ERP systems, improving communication and customer service.
Impact #3	The Trading Partner Management portion of the SCALE suite provided real-time visibility for customers, branded as eShipPartner® WMS.

Impact #1

Deringer transitioned from a paper-based WMS to a radio frequency-enabled system, enhancing operational efficiency.

Impact #2

The company integrated the SCALE suite with customers' ERP systems, improving communication and customer service.

Impact #3

The Trading Partner Management portion of the SCALE suite provided real-time visibility for customers, branded as eShipPartner® WMS.

Benefit #1	Deringer increased the number of customers using their online tools from 12 to 250.
Benefit #2	The company saw a 33% increase in cross-docking orders.
Benefit #3	Approximately 75% of Deringer's orders are now sent electronically, compared to 25% entered manually.

Benefit #1

Deringer increased the number of customers using their online tools from 12 to 250.

Benefit #2

The company saw a 33% increase in cross-docking orders.

Benefit #3

Approximately 75% of Deringer's orders are now sent electronically, compared to 25% entered manually.

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Overview

A.N. Deringer Aims for the Future with Manhattan Scaletm

Operational Impact

Quantitative Benefit