Sage Case Studies A.M. Leonard Grows Its Business With Sage ERP X3

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	A.M. Leonard Grows Its Business With Sage ERP X3 Sage

A.M. Leonard Grows Its Business With Sage ERP X3

Sage

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Retail
Applicable Functions	Logistics & Transportation Sales & Marketing
Use Cases	Inventory Management Supply Chain Visibility
Services	System Integration
Challenge	A.M. Leonard, a company delivering tools and supplies to professionals in the horticulture industry and home gardening enthusiasts, was seeking to replace its older, inflexible application with a customizable and scalable ERP solution. The company operates through a multifaceted sales channel that includes a busy call center handling phone and mail orders, two websites, and channel sales through Amazon.com, Search.com, and Newegg.com. The company's previous system was time-consuming and led to longer wait times for customers, especially when obtaining freight quotes for larger orders. Additionally, orders received from Amazon.com were printed and hand entered into the software, which was a slow and inefficient process. Read More
About Customer	A.M. Leonard is a company with a history of over 130 years, delivering tools and supplies to both professionals in the horticulture industry and to home gardening enthusiasts. The company differentiates itself by selling quality products and backing them with the best customer service possible. A.M. Leonard operates through a multifaceted sales channel that includes a busy call center handling phone and mail orders, two websites, and channel sales through Amazon.com, Search.com, and Newegg.com. The company is located in Piqua, Ohio and operates from a single location. A.M. Leonard relies on Sage ERP X3 as its business management solution. Read More
Solution	A.M. Leonard implemented Sage ERP X3, a business management solution that could be tailored to meet unique business requirements, had a powerful architecture, and robust inventory management tools. The inherent flexibility of Sage ERP X3 saved the company time and money while delivering a higher level of customer service. A Visual Basic interface was used to send the necessary order details, including weight and ZIP code, to a freight forwarding service that could turn around a freight quote within seconds. The product’s flexibility also sped up the processing of orders A.M. Leonard receives from Amazon.com. A smart import utility validated the orders and brought them directly into Sage ERP X3. The software also adapted easily to the company's complex pricing structure, streamlining and simplifying order entry in the process. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Retail

Applicable Functions

Logistics & Transportation

Sales & Marketing

Use Cases

Inventory Management

Supply Chain Visibility

Services

System Integration

Challenge

A.M. Leonard, a company delivering tools and supplies to professionals in the horticulture industry and home gardening enthusiasts, was seeking to replace its older, inflexible application with a customizable and scalable ERP solution. The company operates through a multifaceted sales channel that includes a busy call center handling phone and mail orders, two websites, and channel sales through Amazon.com, Search.com, and Newegg.com. The company's previous system was time-consuming and led to longer wait times for customers, especially when obtaining freight quotes for larger orders. Additionally, orders received from Amazon.com were printed and hand entered into the software, which was a slow and inefficient process.

About Customer

A.M. Leonard is a company with a history of over 130 years, delivering tools and supplies to both professionals in the horticulture industry and to home gardening enthusiasts. The company differentiates itself by selling quality products and backing them with the best customer service possible. A.M. Leonard operates through a multifaceted sales channel that includes a busy call center handling phone and mail orders, two websites, and channel sales through Amazon.com, Search.com, and Newegg.com. The company is located in Piqua, Ohio and operates from a single location. A.M. Leonard relies on Sage ERP X3 as its business management solution.

Solution

A.M. Leonard implemented Sage ERP X3, a business management solution that could be tailored to meet unique business requirements, had a powerful architecture, and robust inventory management tools. The inherent flexibility of Sage ERP X3 saved the company time and money while delivering a higher level of customer service. A Visual Basic interface was used to send the necessary order details, including weight and ZIP code, to a freight forwarding service that could turn around a freight quote within seconds. The product’s flexibility also sped up the processing of orders A.M. Leonard receives from Amazon.com. A smart import utility validated the orders and brought them directly into Sage ERP X3. The software also adapted easily to the company's complex pricing structure, streamlining and simplifying order entry in the process.

Impact #1	Order processing is faster, with instant freight quotes and access to detailed item information.
Impact #2	The inventory physical count process time has been cut in half.
Impact #3	The company can track source codes and coupon codes and attach special pricing or discounts to those codes.

Impact #1

Order processing is faster, with instant freight quotes and access to detailed item information.

Impact #2

The inventory physical count process time has been cut in half.

Impact #3

The company can track source codes and coupon codes and attach special pricing or discounts to those codes.

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Overview

A.M. Leonard Grows Its Business With Sage ERP X3

Operational Impact