NAVEX Case Studies A Unified System of EthicsPoint and Incident Management Allows DP World to Reliably and Efficiently Manage Hotline Reporting

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	A Unified System of EthicsPoint and Incident Management Allows DP World to Reliably and Efficiently Manage Hotline Reporting NAVEX

A Unified System of EthicsPoint and Incident Management Allows DP World to Reliably and Efficiently Manage Hotline Reporting

NAVEX

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Marine & Shipping
Applicable Functions	Business Operation
Services	System Integration Training
Challenge	Before implementing an incident reporting system, DP World relied on collecting reports submitted by email or through a phone line based at the company headquarters in Dubai. Calls were answered in English or Arabic, but with employees speaking dozens of languages across many time zones, the company needed a scalable solution that could be implemented with consistency globally. The old setup did not address the whistleblower’s needs, or the internal information needed for incident reporting. The company was essentially capturing reports in an unformatted email or documenting from a phone call that may not even be answered because it was not staffed 24/7/365. Read More
About Customer	DP World is the leading provider of smart logistics solutions, helping trade flow across the globe. It operates a network of 190 business units; made up of logistics terminals, marine services, ports and economic zones. These employ more than 97,000 staff in 69 countries across six continents. A truly global operation means it is essential to have an agnostic and consistent approach to whistleblowing. Read More
Solution	DP World needed a comprehensive, secure incident management program to suit an international operation in response to new and changing regulations in different countries. It was imperative to have a system that operates reliably and efficiently. In particular, the ability to access reports, provide confirmation of receipt, make case notes and initiate action was critical. Launched in August 2021, the unified system of EthicsPoint and Incident Management allows DP World to transition cases from initial report to resolution consistently while maintaining compliance with varying global regulations. The ability to customize the EthicsPoint solution is an additional benefit. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Marine & Shipping

Applicable Functions

Business Operation

Services

System Integration

Training

Challenge

Before implementing an incident reporting system, DP World relied on collecting reports submitted by email or through a phone line based at the company headquarters in Dubai. Calls were answered in English or Arabic, but with employees speaking dozens of languages across many time zones, the company needed a scalable solution that could be implemented with consistency globally. The old setup did not address the whistleblower’s needs, or the internal information needed for incident reporting. The company was essentially capturing reports in an unformatted email or documenting from a phone call that may not even be answered because it was not staffed 24/7/365.

About Customer

DP World is the leading provider of smart logistics solutions, helping trade flow across the globe. It operates a network of 190 business units; made up of logistics terminals, marine services, ports and economic zones. These employ more than 97,000 staff in 69 countries across six continents. A truly global operation means it is essential to have an agnostic and consistent approach to whistleblowing.

Solution

DP World needed a comprehensive, secure incident management program to suit an international operation in response to new and changing regulations in different countries. It was imperative to have a system that operates reliably and efficiently. In particular, the ability to access reports, provide confirmation of receipt, make case notes and initiate action was critical. Launched in August 2021, the unified system of EthicsPoint and Incident Management allows DP World to transition cases from initial report to resolution consistently while maintaining compliance with varying global regulations. The ability to customize the EthicsPoint solution is an additional benefit.

Impact #1	The unified system of EthicsPoint and Incident Management allows DP World to transition cases from initial report to resolution consistently while maintaining compliance with varying global regulations.
Impact #2	The system provides a secure place to keep case notes in a structured way, and then track what happens thereafter, through to conclusion.
Impact #3	The system generates data from the incident reports in the form of monthly, quarterly, semi-annual and annual reports, all with executive leadership and board-level visibility.

Impact #1

The unified system of EthicsPoint and Incident Management allows DP World to transition cases from initial report to resolution consistently while maintaining compliance with varying global regulations.

Impact #2

The system provides a secure place to keep case notes in a structured way, and then track what happens thereafter, through to conclusion.

Impact #3

The system generates data from the incident reports in the form of monthly, quarterly, semi-annual and annual reports, all with executive leadership and board-level visibility.

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Overview

A Unified System of EthicsPoint and Incident Management Allows DP World to Reliably and Efficiently Manage Hotline Reporting

Operational Impact