Case Studies A Unified Approach to Data Management Improves Customer Service

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	A Unified Approach to Data Management Improves Customer Service

A Unified Approach to Data Management Improves Customer Service

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Product Lifecycle Management Systems (PLM) Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Buildings
Applicable Functions	Maintenance Product Research & Development Quality Assurance
Use Cases	Asset Lifecycle Management Predictive Maintenance Remote Asset Management
Services	Software Design & Engineering Services System Integration Training
Challenge	Yanmar Energy System faced significant challenges with their legacy document management system (DMS) and standalone spreadsheets. The disparate systems made it difficult to store and retrieve critical customer and product data efficiently. As the business grew, interdepartmental storage and retrieval of customer-specific data became increasingly ineffective. The lack of a unified file server led to issues such as accidental deletion of files and complex compliance and approval documentation. The company needed a more effective and economical solution to manage their extensive product lifecycles, which could extend up to 30 years for power generation systems. Read More
About Customer	Yanmar Energy System is a leading Japanese manufacturer specializing in air conditioning and power generation systems. The company manages the business, development, manufacturing, sales, construction, and maintenance of energy system equipment, including co-generation systems, emergency power generation equipment, engines for pump driving, and gas heat pumps for air conditioners. With a strong focus on sustainability, Yanmar's energy-efficient heating, cooling, and energy generation systems are used in buildings worldwide, including their zero-emissions headquarters in Osaka, Japan. The company is committed to delivering best-in-class customer service and efficient business processes through comprehensive data management solutions. Read More
Solution	Yanmar Energy System chose Aras Innovator as their unified Product Lifecycle Management (PLM) solution. The implementation was carried out in phases, allowing Yanmar to continue using their legacy DMS while transitioning to the new system. The first phase focused on ensuring that customer data was stored properly and was easily accessible by the customer service department. Aras Innovator provided a single file vault for all related customer information, including service documents and installation specifications. Permissions were assigned to users by title, group, or location, protecting the data from unintentional deletion. The platform's customization capabilities allowed Yanmar to tailor the solution to their specific needs, enabling them to implement new processes and updates as business needs evolved. The Plan-Do-Check-Act Cycle (PDCA Cycle) facilitated faster and more frequent cycles of improvement, making the system adaptable to Yanmar's growth. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Functional Applications - Product Lifecycle Management Systems (PLM)

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Buildings

Applicable Functions

Maintenance

Product Research & Development

Quality Assurance

Use Cases

Asset Lifecycle Management

Predictive Maintenance

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Training

Challenge

Yanmar Energy System faced significant challenges with their legacy document management system (DMS) and standalone spreadsheets. The disparate systems made it difficult to store and retrieve critical customer and product data efficiently. As the business grew, interdepartmental storage and retrieval of customer-specific data became increasingly ineffective. The lack of a unified file server led to issues such as accidental deletion of files and complex compliance and approval documentation. The company needed a more effective and economical solution to manage their extensive product lifecycles, which could extend up to 30 years for power generation systems.

About Customer

Yanmar Energy System is a leading Japanese manufacturer specializing in air conditioning and power generation systems. The company manages the business, development, manufacturing, sales, construction, and maintenance of energy system equipment, including co-generation systems, emergency power generation equipment, engines for pump driving, and gas heat pumps for air conditioners. With a strong focus on sustainability, Yanmar's energy-efficient heating, cooling, and energy generation systems are used in buildings worldwide, including their zero-emissions headquarters in Osaka, Japan. The company is committed to delivering best-in-class customer service and efficient business processes through comprehensive data management solutions.

Solution

Yanmar Energy System chose Aras Innovator as their unified Product Lifecycle Management (PLM) solution. The implementation was carried out in phases, allowing Yanmar to continue using their legacy DMS while transitioning to the new system. The first phase focused on ensuring that customer data was stored properly and was easily accessible by the customer service department. Aras Innovator provided a single file vault for all related customer information, including service documents and installation specifications. Permissions were assigned to users by title, group, or location, protecting the data from unintentional deletion. The platform's customization capabilities allowed Yanmar to tailor the solution to their specific needs, enabling them to implement new processes and updates as business needs evolved. The Plan-Do-Check-Act Cycle (PDCA Cycle) facilitated faster and more frequent cycles of improvement, making the system adaptable to Yanmar's growth.

Impact #1	The implementation of Aras Innovator allowed Yanmar to store and retrieve customer and product data more efficiently, improving overall business processes.
Impact #2	The unified PLM backbone provided by Aras Innovator ensured that product and customer information was stored correctly and remained easy to locate.
Impact #3	The ability to customize the solution in-house allowed Yanmar to implement the ideal configuration for their needs without relying on external consultants.

Impact #1

The implementation of Aras Innovator allowed Yanmar to store and retrieve customer and product data more efficiently, improving overall business processes.

Impact #2

The unified PLM backbone provided by Aras Innovator ensured that product and customer information was stored correctly and remained easy to locate.

Impact #3

The ability to customize the solution in-house allowed Yanmar to implement the ideal configuration for their needs without relying on external consultants.

Benefit #1	The new system improved the speed at which Yanmar could respond to service requests.
Benefit #2	The turnaround time for putting together specifications for new customer projects was significantly reduced.

Benefit #1

The new system improved the speed at which Yanmar could respond to service requests.

Benefit #2

The turnaround time for putting together specifications for new customer projects was significantly reduced.

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Overview

A Unified Approach to Data Management Improves Customer Service

Operational Impact

Quantitative Benefit