Celigo Case Studies A Smart 3PL Connector for IslandSurf

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	A Smart 3PL Connector for IslandSurf Celigo

A Smart 3PL Connector for IslandSurf

Celigo

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	E-Commerce Retail
Applicable Functions	Business Operation Logistics & Transportation Warehouse & Inventory Management
Use Cases	Inventory Management Supply Chain Visibility Warehouse Automation
Services	Software Design & Engineering Services System Integration
Challenge	IslandSurf had selected NetSuite as its software platform and knew that they could not implement NetSuite without a solid 3PL solution. They required a solution that would automate their 3rd party warehouse processes to better serve their customers and be more efficient. As it was, IslandSurf spent much time and energy manually flagging orders that needed to be sent to AtLast Fulfillment, exporting just those orders, canceling any items on the order that shouldn’t be fulfilled at AtLast Fulfillment, and tracking and manually updating the sales orders once they were fulfilled. Read More
About Customer	IslandSurf is an online retail company specializing in branded apparel, clothing, and equipment. They had chosen NetSuite as their business management solution and needed to implement a solution that automated the myriad of manual processes necessary to work with a 3rd party warehouse. They wanted to free up employees’ time to focus on more value-add activities and provide customers with a shorter wait time for orders to be fulfilled. Read More
Solution	Celigo implemented a fully automated, bi-directional integration with IslandSurf’s 3rd party warehouse (AtLast Fulfillment), supporting AtLast Fulfillment’s XML file format. This integration pushes sales orders to AtLast Fulfillment, imports Inventory Adjustments into NetSuite, imports shipment confirmations into NetSuite, and provides multi-location fulfillment routing. In addition to the standard 3PL solution, Celigo implemented a custom SuiteScript that allows IslandSurf to rank locations in order of fulfillment priority. For a given order, Celigo’s solution determines the fulfillment preferences and tries to commit inventory from a single location. As necessary, the solution splits the fulfillment across locations, including AtLast Fulfillment. Furthermore, if a backorder is necessary, Celigo’s solution assigns the items to ship from the default backorder location. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

E-Commerce

Retail

Applicable Functions

Business Operation

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Inventory Management

Supply Chain Visibility

Warehouse Automation

Services

Software Design & Engineering Services

System Integration

Challenge

IslandSurf had selected NetSuite as its software platform and knew that they could not implement NetSuite without a solid 3PL solution. They required a solution that would automate their 3rd party warehouse processes to better serve their customers and be more efficient. As it was, IslandSurf spent much time and energy manually flagging orders that needed to be sent to AtLast Fulfillment, exporting just those orders, canceling any items on the order that shouldn’t be fulfilled at AtLast Fulfillment, and tracking and manually updating the sales orders once they were fulfilled.

About Customer

IslandSurf is an online retail company specializing in branded apparel, clothing, and equipment. They had chosen NetSuite as their business management solution and needed to implement a solution that automated the myriad of manual processes necessary to work with a 3rd party warehouse. They wanted to free up employees’ time to focus on more value-add activities and provide customers with a shorter wait time for orders to be fulfilled.

Solution

Celigo implemented a fully automated, bi-directional integration with IslandSurf’s 3rd party warehouse (AtLast Fulfillment), supporting AtLast Fulfillment’s XML file format. This integration pushes sales orders to AtLast Fulfillment, imports Inventory Adjustments into NetSuite, imports shipment confirmations into NetSuite, and provides multi-location fulfillment routing. In addition to the standard 3PL solution, Celigo implemented a custom SuiteScript that allows IslandSurf to rank locations in order of fulfillment priority. For a given order, Celigo’s solution determines the fulfillment preferences and tries to commit inventory from a single location. As necessary, the solution splits the fulfillment across locations, including AtLast Fulfillment. Furthermore, if a backorder is necessary, Celigo’s solution assigns the items to ship from the default backorder location.

Impact #1	Order turnaround time decreased by at least 50%.
Impact #2	Customer satisfaction increased.
Impact #3	Man-hours were reduced by 20%.

Impact #1

Order turnaround time decreased by at least 50%.

Impact #2

Customer satisfaction increased.

Impact #3

Man-hours were reduced by 20%.

Benefit #1	Order turnaround time decreased by at least 50%.
Benefit #2	Man-hours were reduced by 20%.
Benefit #3	Over 80,000 orders have been processed successfully in this automated fashion.

Benefit #1

Order turnaround time decreased by at least 50%.

Benefit #2

Man-hours were reduced by 20%.

Benefit #3

Over 80,000 orders have been processed successfully in this automated fashion.

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Overview

A Smart 3PL Connector for IslandSurf

Operational Impact

Quantitative Benefit